Redbus — service cancelled

Address:

Hyderabad, Andhra Pradesh

I have booked two tickets from bangalore to Hyd for 26-1-15 on 17-1-15 in new Dhanujaya travels. vide ticke no TH2K62294437, PNR No: DJY2496-DNJ11. I have contacted on 25-1-15 new Dhanujaya travels, HYD, she said tickets have been booked on Radhakrishna Name only . But I have eticket from redbus seat numbers1&2. But she didnot responded properly. Insisted for Bangalore No, she gave, when we contacted he does not want talk, told contact hyd office. I have contacted on 25-1-15 redbus customer care saying the above story, but cc person told your tickets are confirmed and sent message also. Surprisingly, when I contacted 26-1-15 afternoon new Dhanujaya travels told bus has been cancelled, He told very recklessly you contact only redbus. When we contact redbus cc still they were telling your ticket confirmed, When I insisted they were keep telling we are going to take our higher authorities and they will call you back. there is no call back from redbus. When I contacted again at 4 pm, they told it is cancelled do your alternate. If we believe red bus and go to the bus teriminal at 8.30 pm, what is going to our situation, no body is there at marathahalli, opposite kalamandir, about these travels, I am supposed to attend office next day morning. Now you tell, what is our mental agony. I have enquired about travels, they are not reliable, why you have taken authorisation those kind of travels, otherwise take penality amount, from travels. I have spent my time and phone calls, whether you are going to pay penality or travels, we donot know You have to arrange. I donot need your sorry. I need penality amount min Rs 5000/-, because last moment every body was demanding Rs 2000/- per ticket.. I need compensation from redbus/travels Do needful Thank you, Radhakrishna, [protected]