Redbus — Unauthorized/access payment

Address:

Chhindwara, Madhya Pradesh

My name is Hemant kamra I have booked a bus ticket on 31st Aug'2015 through red bus, ticket was booked for travel on 2nd sep from Betul to Indore in AC Bus of Baba Travels and fare charged Rs 900 (payment made online). Ticket details sent to me by red bus on sms are as: TIN: TH9V5363944 PNR:[protected] Travels: baba Travels Seat No: 9(M) Total Fare Paid: Rs.900 and i got one another SMS from DM_BABATR PNR: 46357356 betul-Indore Pick up point: Betul 02-sep-2015 @ 11:50 PM Seat No: 9 Fare:900 On 2nd Sep i received call from ([protected]) that you have booked ticket through Red Bus but our AC bus cancelled and we are sending NON AC Bus. You have option to either cancel your booking or travel on our NON AC Bus (Fare is Rs 500) and refund will be credited in your account. As i have to travel for a meeting and i don't have any other option so i have agreed to travel on NON AC bus on his confrimation for travel on same seat no & differnce amount to be paid in my account. then i got another SMS from DM_BABATR PNR: 46419804 Nagpur-Indore Pick up point: Betul 02-sep-2015 Seat No: 9 Fare:Rs. 500 I have Called to Red Bus Call center[protected] and explained this matter and ask for refund, call center executive told me that you have to mail us at [protected]@redbus.in and you will get your refund in 4 working days. i have mailed on 3rd Sep and on same time i got revert mail from red bus stating refrence number on mail(RB[protected]. on 5th sep i got another mail from red bus that your request is forwarded to our concerned team and we will revert in 3 working days. Today (on 9th sep) i got another mail from red bus stating that as they have provided alternate bus so they will not provide refund. I have called again t customer care but they refused to settle my differnce amount of Bus fare. I felt so much cheated although i paid fare for AC Delux BUS but i'm forced to tarvel on NON AC OLD BUS as it was important to me reach in indore and they are dening to refund.