Redbus — Wrong Information/ Misleading Advertising/ poor Customer Service

Address:

New Delhi, Delhi

I have booked tickets with redBus.in for a couple of times, all i have to say is that they don't have a proper information about the Vendors they have listed on their website, mostly vendors change the buses which they have promised while booking and advice you to sit in another Bus when you reach the venue. I remember i had to go to Lucknow and i was called at a different place as my Departure point and then in the middle of my journey towards the destination for Departure the vendor calls me and very rudely tells me to arrive at Pacific mall, Ghaziabad in next 30 minutes or else he would move my bus, this was a kind of a Threat and i would like to mention that when i reached there, it took him another 2 hours to move the BUS from that point as he was waiting for some other passengers to arrive who were supposed to board some another BUS. RedBus basically has no say to these Vendors i am sure, because i raised a complaint against this particular vendor named CHAMUNDA TRAVELS who is proudly registered with REDBUS for some good enough time, redBus is so pathetic that they have posted similar same Images and Videos for the Buses, no matter what BUS you choose to see before Booking it. In that BUS all the passengers were getting frustrated and when a lady threatened the Bus manager then only the BUS was moved, no water bottles and blankets were provided and customers were just pissed off, plus the Bus manager also mentioned that all of this fuss is because of stupid companies like RedBus, now all i want to know that why the hell redBus has kept such vendors with them... and i would like to calrify that RedBus.in is misleading customers by showing them wrong images of Buses while booking and there are always different buses waiting for customers to board, "IT'S NEVER THE SAME BUS WHICH HAS BEEN SHOWCASED WHILE BOOKING" RedBus.in needs to grow up now as an ecommerce platform or else they will be replaced by a better website soon..