[Resolved]  Rediff Online Shopping — Defective Product delivery

Address:

Dehradun, Uttarakhand

I have ordered a drill machine online on 29th April 2014 (Order no. 9587661) which I recvd on 5/05/2014. when I opened the package to my surprise the machine was defective and never worked, I contacted rediff shopping at [protected]@rediff.co.in immediately through email, however I recvd no reply, the I contacted them on their phone no. [protected] and spoke to someone by the name Wilson, he too asked me to send an email to [protected]@rediff.co.in and told me that I will receive a reply within 24 hours and the product will be replaced within 7 days, however its now more than 48 hours and I have sent many mails to the same address but have recvd no reply so far. I tried calling on their toll free no. but the waiting period is too long.I am a shopping enthusiast and mostly shop online however this is my first time with rediff, I strongly recommend others to not to shop through rediff if they continue to give this kind if pathetic service Rituraj