Rediff Online Shopping — Item not delivered

Address:

New Delhi, Delhi

I just ordered a samsung battery but this rediff online shopping is the worst i have ever seen. The customer care executives are real stupids and so their supervisors, they keep on repeating that your item will reach in next 24 hrs but no one cares there. I have sent many emails but no reply. If you call their center first of all they will take 15 minutes (Minimum) to ans the call and if you ask something they cant answer they will disconnect the call. Never ever go for rediff online shopping.

Pfb the emails i have sent:

*

From: viden singh dogra <[protected]@gmail.com>
Date: mon, 3 mar 2014 16:59:44 +0530
Subject: re: [ticket#[protected]] re: in transit delay... Delivery has delayed more than enough.. Worst experience with rediff
To: shopping support team <[protected]@rediff.co.in>

Team,

I am very very disappointed and frustrated with rediff customer care
Executives now.

First of all it takes more than 10 mins, for them to answer the call.
On friday no body answered the call, i kept waiting for 15 mins or so.

Customer care executives are totally dumb and stupids and so do their
Upervisors. Every time i have to explain the whole again and
Again and no one is not even able to tell me that where exactly my
Packet is. Even one of the supervisor (Rakesh) disconnected my call in
Between after keeping me hold for further 10 mins

Note: next thing i am going to register the case in consumer court if
I am not getting any response within 24 hours from now.

Viden
+91-[protected]

On 2/28/14, viden singh dogra <[protected]@gmail.com> wrote:
> hi team,
>
> this is totally unacceptable!!
> still my shipment is not delivered and i called rediff customer care
> today (By +91-[protected]) but no one bothered to answer the call. Is
> this your so called customer support???
>
> may i know when are you people planning to deliver my package??
>
> order no. 9179009
>
> viden singh dogra
>
>
> on 2/25/14, shopping support team <[protected]@rediff.co.in> wrote:
>
> dear customer,
>
> thank you for writing to rediff shopping.
>
> resolving customers query/ complaint is our priority,
>
> we are working towards responding to your email, your query/ complaint
> will
> be
> addressed at the earliest by rediff shop support team.
>
> this is a system-generated response with ticket number in the subject
> line.
> request you not to change the subject line for future correspondence.
>
>
> warm regards,
>
> team - rediff shopping
>
>
>