[Resolved]  Rediff — Poor Protection For Customers Whose Rediff Email Is Hacked

Address:

Mumbai City, Maharashtra

My rediff email [protected]@rediffmail.com was hacked yesterday. I came to know about 8am about his when I tried accessing it to find out that the person who hacked my email has changed the password, security question, phone number and the alternate email address in my email account. This prevented me from resetting the password to regain access.I did not get a single alert from rediff about all this being updated which is a clear sign of account take over(I work for the Fraud prevention department in my organisation and understand how alerts should work). I called rediff customer service on 4449144 and was shocked to be told that they cannot do anything over the phone and I need to "send an email" to rediff customer service and they will reply in "4 TO 8 HOURS". So basically my private and banking info in my email account is free to be read/printed/copied by the hacker while rediff actions the request within that 4 to 8 hours. Several hours later I received a reply to the mail I sent asking me to send a list of requirements to prove the email belonged to me. I replied to the email around 12am on 6th April 2014 and have not yet recceived a reply from rediff which is nearing the end of 24hours. I have already informed everyone in my contact list how incompetent Rediff is and most are in the process of shifting to Gmail which is much more secure. However I want some action to be taken again rediff as hacking is a very serious issue and for rediff to take it so lightly is completely not acceptable.