Rediff Shopping — Damages product delivered

Address:

Ahmedabad, Gujarat

I ordered a hot plate and was delivered damaged upon complaining they asked to submit photos which I did and they also asked to wait until they arrange a pick up. few days later they send me an email that your pickup is been arranged with Aramex in next 5-7 days. now what's happening is, Aramex is calling me and for some reason if I fail to pick up, obviously every time you cant make sure that you are available to pick up a call, they are not leaving me a valid call back number. the number that I got a call form, I dial the same number and it cuts off itself or place on hold like forever. no body is ringing my door bell to pick that parcel and its been 2 weeks since then. I have been continuously emailing and asking Rediff to arrange a proper communication so that atleast I can submit my parcel and I can get my replacement. But hey! think this, I ordered then I wait for product I paid but I can use the product and now I am gain made to wait more because product is damaged and they are failing to arrange a pick up even then why the hell or what the hell I am paying for? after paying in full along with delivery charges and still I have been dilevered a damaged product and now as it is my fault I am being made to wait. what kind of service is this and what am I paying for? I am afraid if this goes on for like 30 days or so as it seems coz already 3 weeks has been passed I guess I would be told that replacement policy is only for 30 days from the date of purchase. now tell me guys is it my fault that Aramex is not leaving me a proper call back number? is it my fault that I am getting damaged product tho I made full payment against product? on top of all I have been proactively asking Rediff to establish a proper communication but see, no response? I doubt I have been sending emails to humans.