Rediff Shopping — Deliver broken watch now not ready to refund

Address:	New Delhi, Delhi, 110016
Website:	shopping.rediff.com

I m sunil kumar, i ordered a watch from rediff shopping on 6-may 2016.. Order number 24586668.. But they delivered me a watch with broken strap also its not branded and they charged me 587/-rs for a local broken watch. After that i request for refund on 8-may 2016 and they given me complaint number[protected] after 2-days i got a mail and reply the same for refund. Now its almost 12-days i didn't get my refund and they keep saying same thing that we mailed you a link fill it and send us but they didn't send me anything after 12-may 2016 as u see i attached my gmail inbox screenshot. They collected the watch on 13th may 2016 with receipt as i attached the same. Now whenever i called for refund they said same thing we mailed you you link but as you can see in attachment. I also send my account details manually as per customer care instruction but still nothing happened.. Plz do something for this. I m hopeless now. I don't think they are going to refund me.