[Resolved]  Rediff Shopping — Order id[protected] received defective product and following up for replacement or refund but not getting proper response from rediff team

Address:Pune, Maharashtra

I have ordered a flip cover of carbon mobile the order number is 10780244, we received a defective product and immidiately we dropped email to rediff as per process to initiate replacement or refund however after then initial communication to send picture I have received zero response on the refund or replacement. If they dont have return policy then why they are cheating customer online doing this?
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Aug 14, 2020
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Dec 22, 2014
Updated by Sumita Kundu
Even after sending emails, attachments and raising multiple queries no response at all from REDIFF team on REFUND or REPLACEMENT of the product. Even after assurance of refund and replacement these guys are choosing to keep quite and wait until the customer stops follow-up. My Order ID is 10780244 and it more than week now and no response from REDIFF.

This is a case of FRAUD and I think there should be action taken against REDIFF Shopping. Need to understand how and where to escalate this so that companies are not able to do this FRAUD over online purchases with guaranteed commitment on replacement / refund.
I am wasting my time and money in following up with REDIFF team but it is only one way communication which is happening.
Complaint comments 

Comments

Dear Sumita,

Greetings from Rediff.com.

Your order has been refunded and the details have been mailed to customer's registered email id.

Regards,
Team Rediff Shopping
Online Customer Service Team
[protected]

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