Rediff Shopping — Order not delivered

Address:

Pune, Maharashtra

Order placed : 16th August Order Id : 12056595 While the order was being placed on Rediff Shopping, at checkout it was informed that the order will be delivered in 3 - 6 days. August 19th: After 3 days, when I did not see any activity with my order while tracking the status of the order, I raised a "Where is my order" query. August 20th: I got an automated reply that my concern has been forwarded to the concerned department. August 20th (End of Day): I write back asking the status of my order. August 22nd: I get a reply from Rediff that they are still investigating the issue. August 25th: Another apology from Rediff, and again my request is forwarded to the concerned department. August 29th: I am informed the investigation is still on. With on update when it will be delivered. August 31st: I call Rediff Customer Support ([protected]) and they provide me an AWB number (#[protected]) saying my order has been dispatched. I call the courier[protected] to find the status of the order. They inform me that they have not received the order yet and that the AWB number is incorrect. I contact the Rediff Customer support again and I am talking to Ms Priya Patil. She assures me that my issue will be looked into and information provided to me in 24-48 hours. September 02nd: After not receiving any information, I call the Rediff Customer service again. This time I am talking to Mr Pravin Tarwinklla. Who first informs me that my order was dispatched on August 25th without even looking into the order details. When I remind him that the courier service has still not received the order and that i contacted them on 2nd Sep. He informs me that they are investigating and will get back to me by Sep 7th. I asked what if, I don't receive any update by Sep 7th. Mr Pravin replies, then we will give you another date for clarification.