Rediff Shopping — Product not delivered yet they're saying they delivered it

Address:Thane, Maharashtra, 421301
Website:shopping.rediff.com

I've ordered PROTONER HOME GYM WEIGHT LIFTING PACKAGE 20 KGS 3 RODS GLOVES ROPE (order id:[protected] as on 12th nov 2015 and they dispatched it on 17th nov. I received a message on 23rd nov that the product was delivered to me. But actually I still didn't received any product. I immediately called-up the customer care no. and spoke to them about my concern. They assure me that the facts will be found out and I'll receive an update with 24-48 hrs. Today, on 25th Nov., I again received a message stating that my product was delivered to me on 23rd itself. So I called again the customer care and spoke to them about the matter. They keep prompting me that as per their records my order was delivered and someone signed the delivery slip & have accepted the courier. I told them to investigate the matter as I was very frustrated with them and have warned them of legal escalation. Now they want me to wait 2-3 more days for fact finding. Lets see what conclusion they come with? Seriously, if they didn't refund me my full amount then I'll have to take legal action and has enough evidence that I didn't received my order as my housing society has CCTV cameras installed with security guards keeping records of visitor.
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