Rediff Shopping — Refund Not received

Address:

Kolkata, West Bengal

I ordered Touch Screen LED Watch from shopping.rediff.com on September-2014 and I have received a Damaged Product. Now the Harassment starts from Here – 1. Date - 28-Sep-2014: Raised Complain with shopping.rediff.com ([Ticket#[protected]] 2. Date - 7-Oct-2014: : shopping.rediff.com replied, asking Product Image. (I send on the next day) 3. Date 18-Oct-2014: I mailed Rediff for Update on My refund. 4. Date - 21-Oct-2014: shopping.rediff.com replied, for my Bank details (I send on the next day) 5. Date – 12-Nov-2014: I mailed Rediff for Update on My refund. 6. Date - 18-Nov-2014: : shopping.rediff.com replied, NEFT Refund was bounced back: 7. Date - 29-Nov-2014: I did Rediff for Update on My refund. 8. Date – 2-Dec-2014: shopping.rediff.com replied, Informing me that they have send me a check via Blue Dart Couriers with the airway bill no. : [protected]. 9. Date – 8-Dec-2014: I contacted Blue Dart, I was told that this delivery was stopped by Rediff and I Inform the same to Rediff and asking for Clarifications. 10. Till Date – I have mailed and Called shopping.rediff.com, number of times asking for my refund but till date I have not received my money. Your order list: Date: 27 Sep 2014 Order ID: 10474670 Product Buy 1 Get 1 Free Touch Screen LED Watch Order Amount: Rs. 311.6 Top of Form Bottom of Form Conversation opened. 22 messages. All messages read. MAIL Details – Re: [Ticket#[protected]]Product Received is Damaged/ Broken Inbox x Rediff ShopSupport <[protected]@rediff.co.in> 10/7/14 to me Dear Somen, Greetings from Rediff.com We apologize for inconvenience cause to you. With reference to your mail, we request you to kindly let us know that whether the outer packaging of the product was open/broken or the product from inside is only broken. Also we request you to kindly mail us the attached photos/snaps (.jpeg format and keep the file size below 2 MB) of the received product for further assistance accordingly. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Gaurav Customer Service www.Rediff.com Somen Podder <[protected]@gmail.com> 10/8/14 to Rediff Hi Outer packaging was fine, it's the inside. Please find the product picture attached in the mail. Please resolve this issue ASAP. Thanks, Somen +91-[protected] Attachments area Preview attachment photo(1).JPG Somen Podder <[protected]@gmail.com> 10/10/14 to Rediff Hi Rediff, I have not got any update from you. Please provide Update ASAP. Thanks, Somen +91-[protected] Somen Podder <[protected]@gmail.com> 10/13/14 to Rediff Hi I have got any update on this. Please update me ASAP. Thanks, Somen Somen Podder <[protected]@gmail.com> 10/18/14 to Rediff I spok to you [protected], on 5th Oct and Today, each time Rediff told me that with in 24Hrs i will get the refund confirmation. Requesting you to please take the proper action ASAP. Rediff ShopSupport <[protected]@rediff.co.in> 10/21/14 to me Dear Somen, Greetings from Rediff.com With reference to your mail/Request, we are cancelling your order 10474670 and arranging for the amount to be Refunded. Hence we would like to request you to mail us the bank details so that we can directly credit the product amount/courier charges in to your account. 1 - Account holder Name 2 - Account Number 3 - Bank Name 4 - IFSC: 5 - Bank Branch Name Also the refund transaction will reflect in your account in next 7 to 10 working days. If you want the amount to be Refunded by Cheque we request you to update us in whose favour you would like to receive the Cheque.Once the Cheque is processed the same will be delivered with in 15 to 20 working days. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Gaurav Customer Service www.rediff.com Somen Podder <[protected]@gmail.com> 10/21/14 to Rediff Hi Please find the details below - Account Number :: ******** Account holder's name ::SOMEN PODDER Bank Name : HDFC BANK Branch IFSC Code ::******************* Location of the Bank::********* Thanks Rediff ShopSupport <[protected]@rediff.co.in> 10/22/14 to me Dear Somen, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, we agree with you that we must provide prompt and efficient delivery to ensure customer satisfaction, and we are coordinating with our vendors to ensure our customers receive the highest quality of service. We assure you that your experience was a unique and isolated case, and we are taking every measure to ensure that such mistakes do not recur. Hence, we are canceling your order no. : 10474670 and arranging to refund the amount charged for the same, the refunded amount will reflect into your account within next 7-10 working days. Sincerely apologize once again and assure you better service in future. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Gaurav Customer support, www.rediff.com P.S. Please do not change the subject line for future correspondence. Somen Podder <[protected]@gmail.com> 11/7/14 to Rediff Hi Rediff, I have not received my refund yet, please let me know how this takes you from your side for a simple refund??? Thanks, Somen Rediff ShopSupport <[protected]@rediff.co.in> 11/8/14 to me Dear Somen, Apologize for the inconvenience caused to you. Kindly note that we are investigating your order status for order no. 10474670 with the concerned department. As soon as we receive feedback from them we will revert back to you. For any further queries on the above order, kindly contact us on or reply [protected] back to the same mail. We assure you courteous, prompt service on all your visits to www.rediff.com. Warm Regards, Sudesh Customer Service www.Rediff.com both the watchs were in damage condition. belts were borken. Name: Order No: 10474670 Email: [protected]@gmail.com Mobile No: [protected] Help Type: Product Received is Damaged/ Broken IP:23.205.118.22 UserAgent:swcd Somen Podder <[protected]@gmail.com> 11/12/14 to Rediff Any update on this? It's been quite a while now, please resolve this issue ASAP Somen Podder <[protected]@gmail.com> 11/15/14 to Rediff Why you guys are not refunding ?? How long i have to do this follow up? Rediff ShopSupport <[protected]@rediff.co.in> 11/18/14 to me Dear Somen, Greetings from Rediff.com For your NEFT Refund we would like to update you that your NEFT Refund was bounced back (not credited) by your bank. Hence we will directly deposit the Cheque for the said amount directly in your bank account and the same will be cleared from our end in 3 to 5 working days. For any further queries on the above order, kindly contact us on or reply [protected] back to the same mail. Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regards, Prashant P Customer Service www.rediff.com Somen Podder <[protected]@gmail.com> 11/29/14 to Rediff Hi Rediff, Still i have not received my refund. What is the issue here? Thanks, Somen Rediff ShopSupport <[protected]@rediff.co.in> 12/2/14 to me Dear Somen, Greetings from Rediff.com Apologize for the inconvenience caused to you due to the delay. With reference to your mail, we would like to inform you that the Pay order for the Order number : 10474670 has been already dispatched via Blue Dart Couriers with the airway bill no. : [protected] Please be assured that the same would be delivered to you shortly. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Prashant P Customer support www.rediff.com P.S. Please do not change the subject line for future correspondence Somen Podder <[protected]@gmail.com> 12/3/14 to somen.podder Somen Podder <[protected]@gmail.com> 12/8/14 to Rediff Hi Rediff, I have not received this yet, when I contacted Blue Dart, I was told that this delivery was stopped by Rediff. Can you please explain what is going on here? Thanks, Somen Rediff ShopSupport <[protected]@rediff.co.in> 12/9/14 to me Dear Somen, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, would like to share with you that we had forwarded your request with the concerned department for delivering the pay order for the order no:10474670. Please be rest assured you will receive shortly. Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regards, Prashant P Customer Service www.rediff.com Somen Podder <[protected]@gmail.com> Jan 2 to Rediff I have not received any update on this, please let me know if you guys have any intention to refund my money. Somen Podder <[protected]@gmail.com> Jan 6 to Rediff This is frustrating and pathetic service from rediff. I called your customer care on 4th -Jan-2014 and got an assurance that i will get response with in 24hrs. But as usual nothing happen. This is the last mail i am writing to you guys. If i do not get any response in next 24hrs, i will file a complain in consumer forum. Rediff ShopSupport Jan 8 to me Dear Somen, Apologize for the inconvenience caused to you. Kindly note that we are investigating your pay order status for order no. 10474670 with the concerned department. As soon as we receive feedback from them we will revert back to you. For any further queries on the above order, kindly contact us on or reply [protected] back to the same mail. We assure you courteous, prompt service on all your visits to www.rediff.com. Warm Regards, Prashant P Customer Service www.Rediff.com Somen Podder <[protected]@gmail.com> 5:37 PM (44 minutes ago) to Rediff Do you have any update on this?? Click here to Reply or Forward 2.15 GB (14%) of 15 GB used Manage ©2015 Google - Terms - Privacy Last account activity: 41 minutes ago Details