Rediff Shopping — Product received is different

Address:

Jaipur, Rajasthan

Dear Team,

I have purchased one trendy style MP3 player with FM & 16 GB expandable memory from rediff shopping site, the item order no is[protected]. The item is delivered and following are the complaints with this purchase -

1. Item Mismatch - as shown on rediff its FM & MP3 player where as only MP3 is playing, FM is not available...
2. Faulty equipment - the charging cable provided with the player is not working.
3. Faulty equipment - purchased a new charger from market and than the player is only playing with charger, once removed from charging it gets switched off. Battery fault.

The vendor is Ojjas Enterprizes at "[protected]@ojjasenterprizes.com, [protected]@ojjasenterprizes.com",
The contact number of vendor is "[protected] /[protected]".

The vendor is not taking my calls on cell and land line number is also not responding.

I had complaint to rediff and they arranged the faulty MP3 player from my address on 22nd January itself. I had requested them to process my refund as I had purchased this for gift purpose for a function on 24th January.

Post this pick up I had sent them 3 reminder mails but no one is reverting from rediff shopping team. Request you to help me in getting my money back which is Rs. 449. I am really puzzled with the rediff services and they are also not refunding money back for last 7 days.

The details of Rediff is - [protected]@rediff.co.in,[protected]

Pick up acknowledgement is attached

Regards,
Amit Joshi
[protected]