[Resolved]  Rediff Shopping — WRONG PRODUCT DELIVERED , NO REVERSE PICKUP, ONE MONTH PASSED

Address:

Mumbai City, Maharashtra

1. WRONG PRODUCT DELIVERY ON 6TH SEP, 2014. 2. IN SPITE OF MY COMPLAINT TO CUSTOMER CARE ON 7TH SEP TO CUSTOMER CARE, ONLY AUTOMATED RESPONSE RECEIVED. NO FURTHER ACTION. 3 AGAIN I CALLED UP TO CUSTOMER SUPPORT & STATED THE FACT THAT, WRONG PRODUCT DELIVERED, I WANT TO RETURN TO VENDOR, AS PRODUCT IS HUGE & I CARRIED AT MY OWN EXPENSES TO MY RESIDENCE, IT IS NOT POSSIBLE TO BRING TO OFFICE AGAIN SO REQUESTED TO PICKED UP FROM MY RESIDENCE AT VIRAR. 4. WHEN EVER I CALLED & E MAILED, THEY WERE SAYING IT WILL BE DONE, BUT TILL 16TH SEP, 2014 THERE IS NO ACTUAL PICKUP. 5. AFTER MY EMAIL TO CUSTOMER CARE ON 16TH SEP'2014, COURIER ARRANGED IS DELIVERY, BUT ADDRESS GIVEN TO THEM IS MY OFFICE ADDRESS. THE COURIER TRIED 2 TIMES TO PICKUP ON WORNG ADDRESS. 6. AFTER COMMUNICATING TO THE COURIER COMPANY DELHIVERY, THEY SAID, THE ADDRESS GIVEN TO THEM IS " OFFICE ADDRESS", I NEED TO EMAIL THEIR CUSTOMER SUPPORT FOR NEW ADDRESS & PICKUP WILL BE DONE. 7. ON CALLING AGAIN TO COURIER COMPANY DELIVERY, CUSTOMER SUPPORT IS SAYING, THEY HAVE NOT RECIEVED ANY MAIL FROM REDIFF. SO REVERSE PICKUP WILL NOT DONE. 8. COMMUNICATING TO REDIFF CUSTOMER SUPPORT, EXECUTIVE SAYING, THEY ARE FORWARDING MY COMPLAINT TO CONCERNED DEPARTMENT & REVERSE PICKUP WILL BE DONE IN 2-3 DAYS. IN THIS, A FULL MONTH IS JUST PASSED AS I RECEIVED PRODUCT ON 6TH SEPT'2014, I LOST MY MONEY, COULD NOT USE PRODUCT FOR PURPOSE I ORDERED & EXTRA BURDON OF THIS COMMUNICATION. THIS IS SHEER CASE OF NEGLIGENCE & UNPROFFESIONALISM. I FEEL THERE IS SOME TIE UP OF REDIFF WITH VENDOR FOR SUCH FRAUDS. HENCE FORTH I WILL NOT ORDER ANY SINGLE PRODUCT FROM REDIFF. INSTEAD I WILL ORDER FROM SNAPDEAL, FLIPCART OR AMEZON. NOW I WILL NOT COMMUCATE WITH YOU FURTHER. YOU HAVE TO ANSWER ME IN CONSUMER COURT. NEHA PATANGE [protected]