Rediff.com India Limited — Not responding for refund or to pickup the item | |||||
Ear Team, I have ordered Nokia 230 (refurbished) Order number 13804929 and received the item on 20.09.2016. After opening the parcel we shocked by seeing the item as seller sent me used item. It looks like duplicate mobile as the front and back panels are duplicate panels. Keys are coming out and screen is going inside. Same day immediately called to customer care to refund the money Rediff raised complaint no[protected] The problem is from 20th Sep onwards I am calling to customer care to refund the money but I am hearing only below reply from the customer care "Sorry sir, we will forward your request to concern team and will get back to you in two days". other then this they are not able to answer any thing as the rediff trained them only with this sentence. Till now I called 9 times but no getting proper reply form them. After calling to customer care many times I have received as sms on 10.01.2016 that we will pick up the item from your location and keep it ready for courier person but till now no one has come to home or called me. Every two days I am keep on called and they are keep on saying same word that is "Sorry sir, we will forward your request to concern team and will get back to you in two days". Please help me to get my money back. With Regards Trinadh Was this information helpful? | |||||
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Rediff.com India customer support has been notified about the posted complaint. Oct 22, 2016 9985016381's response Calibarr A6 Mobile Booked on 17/10/2016 Order No:13886489, We have Recived On 21.10.2016 .But Mobile Is not Working & Secoend hand Instrument .Please Kindly Send Working Mobile Replace it.Emailid: Chalapathi.[protected]@yahoo.co.in Oct 22, 2016 9985016381's response Calibarr A6 Mobile Booked on 17/10/2016 Order No:13886489, We have Recived On 21.10.2016 .But Mobile Is not Working & Secoend hand Instrument .Please Kindly Send Working Mobile Replace it.Emailid: Chalapathi.[protected]@yahoo.co.in Oct 22, 2016 9985016381's response Calibarr A6 Mobile Booked on 17/10/2016 Order No:13886489, We have Recived On 21.10.2016 .But Mobile Is not Working & Secoend hand Instrument .Please Kindly Send Working Mobile Replace it.Emailid: Chalapathi.[protected]@yahoo.co.in Oct 22, 2016 9985016381's response Calibarr A6 Mobile Booked on 17/10/2016 Order No:13886489, We have Recived On 21.10.2016 .But Mobile Is not Working & Secoend hand Instrument .Please Kindly Send Working Mobile Replace it.Emailid: Chalapathi.[protected]@yahoo.co.in | |||||
 2 Comments | |||||
Comments
I have paid for the product as per the order No.order No. 13877685 on 14/10/2016. But I have not yet received any order confirmation and the status of the order is indicated as declined. I am attaching the bank statement for the payment which I have made. Evenafter taking up the matter with customer care there is no response.
Reply
Calibarr A6 Mobile Booked on 17/10/2016 Order No:13886489, We have Recived On 21.10.2016 .But Mobile Is not Working & Secoend hand Instrument .Please Kindly Send Working Mobile Replace it.
Emailid: Chalapathi.[protected]@yahoo.co.in
Emailid: Chalapathi.[protected]@yahoo.co.in
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