Rediff.com India — Moto g 3rd generation

Address:	400067
Website:	Rediff shopping

Recently, i have purchased motog 3rd generation mobile set. Box containing phone was not having original seal. Body of the phone was partially opened condition.Inside the box, there is a stamp of quality checked-ok. This type of stamping is not done by the manufacturer. So, they have sent me refurbished mobile which they have sold as new one and taken money as new mobile (Rs. 11, 048/-).
Immediately, after receive of the set, same day, i raised compliant on 8th july' 2016 having ticket #[protected].
Without getting any reply, i have telephoned to customer care and they reply that my mail is forwarded to the supplier (Vendor), m. N. V. Corporation.

On 13th july, mr. Manoj bhatia of mnv corporation shop no 273, first floor, raghuleela megamall, behind poisar bus depot, kandivali (West) mumbai - 400067 replied that phone was despatched with original seal and during packing or transit, it might have tampered.

Now, my point is that i am not concerned about who has done it or phone originally itself was refurbished one! When, i have paid money as new set, then i should get new mobile which must have original seal & body of the phone also should not have half opened.

I am sure that phone is a refurbished one but they have charged money as new one.

Now, i want to return the phone and get back paid money of rs. 11, 048/-.

Rediff shopping is not responding properly.