Reebok India — Bad experience with Reebok

Reebok is one brand which I am using since my childhood. And believe me I cannot even think of another brand when it comes to sport footwear. Perfect fit, too comfortable and affordable. Usually I buy from your exclusive outlets but recently I walked into one multi brand outlet based at dombivali, Thane(MH) and liked one sports shoes (V61244) for Rs.2299/-. I tried-liked-wore-and bought within 4-5 min. After 20 days o[censored]sed sports shoes pasting open. Hence I visited the store next day morning, they assured me that they will replace the shoes as they will confirm from company but after a long waiting no answer from the shop keeper. I waited for almost 30 days and now they say that brand is not ready to replace. I have few questions to ask- • Did I commit any mistake by not purchasing from exclusive outlet. • Whats the benefit of being loyal to the prestigious brand like Reebok. I am really disappointed over the customer service at REEBOK and never expected such response. Expecting an immediate attention and solution to my complaint. *Invoice attached. Regards Mahendra. [protected]. [protected]@gmail.com