[Resolved]  M / S Whirlpool Of India Ltd. — Partial repair of Refrigerator

1 I had purchased a Whirlpool Ice Magic FF 350 REFRIGERATOR Serial No JH 4228703 on 24 May 2005 . At the present point of time the refrigerator is not in the guarantee period but being insured it was deposited with the authorised Whirlpool repair agency ie the Customer Care Service Center ( Plot No 78 , Industrial Area Phase 2 ) at Chandigarh for repairs . Bill No 3929 dated 19 July 2013 for Rs 7300 refers with record of emails and telephonic conversations with Whirlpool SOS Team and Help desk

2 The refrigerator has been partially repaired and I have been told by the Service Center that the defective CONTROL PANEL( for Electronic Monitoring) cannot be repaired even though the Insurance Company is ready to pay for the repairs.

3 All sort frivolous reasons are being given by their mechanic including that ''the refrigerator has been modified to exclude this component!!'' .Page 8 of the manual clearly gives the functions of this important component .

4 I have given numerous telephone calls and emails which are all on record to the Customer Care and the Whirlpool SOS Team but have received no response from them and they are ignoring the issue as the repair agency appears to be in cahoots with their Customer Care.Apparently the Service Centre and the Whirlpool Customer Care expect me to accept a partially repaired refrigerator. I have a record of the entire transaction and am being forced to ask for redressal from the Consumer Court.
I also advise people to be extra vigilant before buying any item of the Whirlpool Company.

H S Sarao
19 Sep 2013