[Resolved]  Regional Passport Office, Kolkata — Passport not issued after 7 months of application

This Complaint is against Regional Passport Office, Kolkata. I applied for passport on 06/05/2013. Since then it has passed almost 7 months and no passport is issued to me. My police verification was completed on 22.05.2013. Since then I didn't receive any communication from RPO. I tried to call the phone numbers available on the website. One number always comes as busy and the other number keeps on ringing but no one ever answered. Finally I visited RPO Kolkata on 16.09.2013. There I got to know I have to separately apply for place of birth verification. I am not sure why there was no communication provide to me on this regard. I have provided my email ID, mobile number in the application itself. And how a person could know that a separate application need to be provided if permanent address is different from place of birth. To my understanding either it should be mentioned during the application submission process or it should be an internal process of the RPO and customer should not require any intermediate unstated involvement. Anyway, I applied for place of birth verification on 16.09.2013. Since then it has passed 2 and half months and there is no progress. I have given two more visit to passport office. Now passport office is asking to resubmit the place of birth verification as the report is incomplete. I gave few calls to SP Coochbehar office, DIB Coochbehar office and Mekhliganj police station to verify the current status. As per the conversation they have sent the report to RPO Kolkata. I am not sure of Police Verification process for place of birth and how the registers are maintained at “Birth, Death and Marriage Office”. How a place of birth verification report could be incomplete if I was born there. All I understand is that all the information I have furnished are true, I am a citizen of India by Birth and I do not have any pending cases in any court in this whole world. And I have provided all the required document during application submission. Why I am not given the passport in seven months time? I should not suffer for any inefficiency of the PRO process of system. It involves huge psychological cost for me and my family. Every body is so concerned. If try to calculate the psychological cast of all the members involved, the financial value cannot be less than millions of purees. Please let me know if I need to furnish any further information. But all I need is justice and an Indian passport in earliest possible time.