Relaxo Footwear — Permission by relaxo to their retailer for customer cheating

Address:	Mohali, Punjab, 140603
Website:	www.relaxofootwear.com

This is gopesh agarwal and one of the shoes was purchased last month from your retailer address:relaxo footwear limited, sco-10, kalgidhar enclave, baltana zirakpur -140603 on dated 10/16/2016.
Bill copy is attached.
On 5fth day from purchase its thread started tear off and immediately this shoes was handed over to above shop.
He kept this shoes for 5 days and by using fevi quick he fixed thread to the shoe.
Photographs of both shoes taken and attached. Mark of fevi quick u can see.
On asking he told that it was attended by local cobbler. But not by authorised relaxo.
Now he is not ready to replace the shoes.

What customer should do??.
Should consumerforum be approached??

Pl look into matter and asked him to replace immediately
Regards
Gopesh agarwal
Mobile-[protected]/