[Resolved]  Releasemyad.com — Incorrect release and refusal for refund

Address:

Chennai, Tamil Nadu

We have released an ad vide No 1156053 through ReleaseMyAd in The Hindu on[protected] in the classifieds section for Situations vacant with a colour enhancement. However the ad was released without the colour enhancement, when questioned the releasemyad.com coolly says publication doesnot accept colour enhancement on a weekday. We pointed out to them that they have put the ad through editorial scrutiny and only after passing the same the ad was released. When we wrote to The Hindu they say they do accept colour enhancement, incidentally from the picture posted here, one can notice there is a colour enhancement just below our ad. Releasemyad Kolkata Office, says it is the fault of @the Hindu classifieds and they are not responsible and have refunded the money for colour enhancement. Our demand is release the ad with the colour enhancement or full refund. They refuse to answer the question of how come there is a colour enhancement in an another ad on the same day or for sharing the correspondence they had with the Hindu newspaper. If you notice from the second picture the status is 'Awaiting release' even on[protected]. It is apparent that the agency has goofed up in releasing the ad with the colour enhancement request and have wasted our money, and now have chosen to blame the publication. We are the victims having spent the money without getting the desired impact for the ad released. So next time you think of #releasemyad please remember our experience.