[Resolved] Reliance — balance deducted automatically

pankss

Address:

New Delhi, Delhi

My balance, which was Rs 90, was deducted to nil automatically without any information or justification. I found it on 23rd may morning. My number is [protected]. Since then I tried several times calling to customer care but they never be reached. Only computerised voice keeps on coming. Exactly same thing was happened 10 days back where they dedkcted my Rs 111. This time Rs 90. Therefore I reauest you to kindly help remit my balance or give me explanation for deduction. Thanking you in Anticipation Pankaj Poria

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Complaint marked as Resolved

After posting the complaint here, I got the call of the customer care within next 24 hours. They took cognizance of my compaint and resolved it in next 24 hours. my number got creditted with the amount which was deducted by them. I thank this forum and Reliance for resolving the Issue.

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 26, 2015

Reliance Communications Customer Care's response Dear Pankaj,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jun 01, 2015

Reliance Communications Customer Care's response Dear Pankaj,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications