[Resolved]  Reliance Big Tv — Pathetic and Ridiculous service from Reliance BIG TV

Address:

Chennai, Tamil Nadu

Hi, My smart card no is[protected], I registered a complaint on 13th September 2015 and the complaint number is[protected] registered by an executive (Kavya) of Reliance Big TV customer care who doesn’t know how to speak with customer, she was literally yelling over the phone and the Team Leaders / supervisors are very smart enough in making commitments but there is no action and intimation to the customer. Again we need to call them up and they have a very standard verbiage “APOLOGIES” and “within 48Hrs your problem will get resolve”. This is ridiculous [protected] this is the bloody stupid technician number who doesn’t even visit to my place and said it is the setup box problem and unless or until customer care people give setup box, he cannot visit my home as Reliance Big TV doesn’t pays him for visiting and inspecting the problems, however I’ve paid INR 175rs in my smart card for service. Informed the same to the customer care people and the supervisors but no use, as they simply said there is no connection between them. Now what the HELL is should do here. I use to call them on a daily basis and repeat my problem. They again come back with the same verbiage “APOLOGIES” and “within 48Hrs your problem will get resolve”. Later spoke to the floor supervisors Pravin / Naresh and again reiterated my problem. Pravin gave a strong commitment that my problem will get resolve before Friday EOD which is on 25th September again I became fool trusting them and the beauty is they doesn’t even bother to call and inform. Now Naresh has given the commitment that my problem will get resolve before Saturday EOD 26th September but there is no response yet. SUCH A PATHETIC AND RIDICULOUS SERVICE FROM RELIANCE BIG TV.