Reliance Big Tv — Refund of Extra Money Charged

Address:

Mumbai City, Maharashtra

Reliance bige tv have charged RS. 900/- on 21st July, 2014 in respest of Settop box replacement & for its Resolving its pairing eRror. On 19.7.2014 set top box was replace under warranty scheme & after its installation TV screen was continuoulsy showing Pairing Error for which we made compaint on 20.7.2014 in Custome care because Engineer Satish who came to our home for installation was not answering our call. Our service was started on 22.7.2014 in moring but within an hour our connection was lost after inquiry it come to the notice that it was due to the negative balane of Rs. 9*00/- which Big TV have charged in Our Account for which we were not liable now they are not ready to refund this amount Against Satish Enginner came to our HOme on 24.7.2014 he ask my mother to recharge for RS. 250/-, my mother did the recharge of Rs. 250/- ha said he will return in 15 mintus to active user service but he have answer our call after that moment.