[Resolved]  Reliance Big Tv — Rude Customer service

Address:	Chennai, Tamil Nadu, 600015
Website:	www.reliancebigtv.in

On 12th Nov 2015 I have raised a complaint with the Reliance digital big tv customer care service ([protected])stating that I am facing difficulties with the set top box connection (error 404) and asked them to send a technician. The reply they gave was technician will reach in another 48hrs. I waited a week on 20th Nov 2015 I had a call from one of their technician at 6pm to check if I was home. As I was on office I asked him to come half an hour later his reply was I don't have time I will come tommorow at 8am in morning I even agreed to that even then he didn't turn up the next day and when I tried calling him back he was not attending my call. I again called up the customer service toll free number and report the incident they replied saying that please wait we will surely take action on the technician and your problem will be resolved within 24hrs. It's been three weeks since I lodged a complaint regarding the issue and yet I have a resolution or a proper response. I even had talks with the supervisors of the call center even they were not able to give a clear solution and finally yesterday I spoke to Mr.Shiva floor supervisor of the customer care center of reliance big tv at mount road to suspend the connection and he asked me to file a case in court if I can't be patient for another 48hrs. Please consider my complaint serious and take necessary action on Mr.Shiva and his team for delaying me with improper answers. Contact:[protected] Mailto: anandh.[protected]@gmail.com