Reliance Big Tv — Worst customer care and reliance eating money like anything

Address:

Hyderabad, Andhra Pradesh

I am having connection for last 2-3 years. the channels what they advertise on their site is not there is reality. In last few months I have recharged more than 5000 still today I got msg my account suspended. Upon calling call centre with much difficulty the executive could communicate to me that for movie channels I am charged in two different packages. How can reliance charge double amount through two different package for the same channel. Second I ve second card which I am not using even after multiple complaint they are still charging for the card which I don't use. Third there no clarity to the customer where and how the money is deducted. Reliance big TV account login doesn't give details on these things. Customer care executives can't understand or speak English properly. Overall horrible service and charges.. I want to through the DTH on the road but waiting for my house shift. Eating money like anything. DTH is convenient for customer based on the channel requests and choice of customer but I never see that and company like reliance misleading and misutilising the govt policies. My subscription card number is[protected]. I would be happy if someone can make this reliance right and help getting my account settle properly