[Resolved]  Reliance — Bills getting generated even after giving disconnection request

Address:	Ernakulam, Kerala, 682017
Website:	www.rcom.co.in

This is regarding the complaint I registered at Reliance with the complaint ID[protected]. I don't see any action taken on this regard yet. And the worst part is the bill is getting generated even though I haven't used it. When I talked with the customer representative I was told that the connection is temporarily disconnected till the issue is resolved and thus the billing is in inactive state. Proof of which is attached in the mail. But then I don't understand why the bill is still getting generated. Let me give a brief overview of the complaint that I registered. The device was given for repair as it was found faulty in the first week itself. The device was handed over to your sales person Sachin ([protected]) on 1st week of SEPTEMBER'15 after too many calls to him. When ever I call him to know the status, he says the device is with him and will be handed over back to me in the evening. He never delivers it and I have to call him the next day to hear the same thing again. I haven't received my device back. Tired of this I had raised a disconnection request on 13th Oct'15. It is not addressed yet, and they are still sending me the bills every month now. Also I received a legal notice regarding the bill payment. How am I supposed to pay the bill when I even doesn't have the device with me.