[Resolved] Reliance Broadband — 4Mbps Plan But getting less than 1Mbps Speed | |||
Respected Authorities, I've a Wireline Broadband connection (4Mbps, Thunder 1099) User ID:[protected]. On 24th May 2015, due to fault in the DP Box, there was no ADSL Link. The problem was resolved on Tuesday, but i'm now getting less than 1Mbps (0.7Mbps). Complaint No.[protected]. Kindly reset my account's allotted speed plan from server end. Was this information helpful? | |||
Oct 23, 2016 Complaint marked as Resolved Verified Support May 31, 2015 Reliance Communications Customer Care's response Dear Nitin, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jun 02, 2015 Reliance Communications Customer Care's response Dear Nitin, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
3 Comments | |||
Comments
Thank You for you quick response, I don't have an alternate number. My main number attached to my registration form is always available.
Reply
A whole day has passed still no technician hasn't visited from your end. Followed the cable line to the DP Box, was surprised to see the condition of the DP Box, wire & infrastructure of reliance communications. Photos Attached
After 2 days of good service again the same issue since 5th June 2015. Speed is horrible. Wire condition has gone worse can break any day. Got these replies from you local reliance representatives when asked for wire change. Local Office: "abhi aise hi chala lijiye, jab kuch problem ho toh bata dijiyega, reliance ke paas taar (wire) ki shortage hain" & on DP Box fault: :reliance ke paas new dp boxes hi nai hain, garmi itni pad rahi hain ki apne aap hi theek ho jayega, speed ka issue har jagah par hain".
Stop giving these senseless & lame excuses my neighbour is getting full speeds on his 2mbps thunder plan from the same DP. How is that possible?
Stop giving these senseless & lame excuses my neighbour is getting full speeds on his 2mbps thunder plan from the same DP. How is that possible?
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