[Resolved] Reliance Broadband — Connection not working between 7pm to 7am everyday | |||
My reliance broadband is not working 12 hours a day from the past 10 days. Everyday my reliance connection doesn't work between 7 pm to 7 am. I have lodged numerous complaints with the customer care. The worst part is that they close the complaint without the issue being resolved even when I clearly mentioned not to close the ticket without my confirmation (They give excuse that ticket got auto resolved and they don't even bother to confirm me). The Complaints which I raised are[protected],[protected],[protected],[protected],[protected],[protected]. One customer care executive (Imran), who raised the complaint number[protected] even lied to me and confirmed me that previous complaint which I opened hasn't been closed. He even opened another ticket and never bothered to give me the complaint id. I also asked him to mention in the previous ticket that I need a reliance technical support after 7 pm. I confirmed from another customer care support that he didn't even mention anything like this in my ticket. He also assured me a technical person will contact me within 24 hours, but its been more than 48 hrs and I am still waiting for the call. Many customer care even mentioned that since the issue is after 7 pm and reliance staff doesn't work after 7 pm they cant send a technical person after 7 pm. Which I feel is an absurd reason as I paid for services which should work 24 hrs and if they cant provide services after 7 pm, why they charged me for 24 hours services. My first complaint is that my connection is not working for half a day from past 10 days and even with numerous complaints no actions were taken. My second complaint is that there is no way besides calling a customer care to check the status of the complaint we raised. They don't even bother to send to call (or sms) when they close the complaint. We cant check the status of the complaint online and we don't even know what information customer care put in the complaint we raised Was this information helpful? | |||
Oct 28, 2016 Complaint marked as Resolved Verified Support May 20, 2015 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support May 27, 2015 Reliance Communications Customer Care's response Dear Customer, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
 2 Comments | |||
Comments
[protected]
Reply
I am sorry, I dont remember being called regarding the reliance broadband issue. The issue still exist but now instead of no internet connection from 7pm to 7am reliance broadband gets disconnect several times a day.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709