[Resolved] Reliance Broadband — Facing harresment from Reliance Broadband. | |||
[protected][protected][protected]-------- Reliance Broadband Correspondence History [protected][protected][protected]-------- Reliance Internet not working from June 15th 2014 for 3 accounts. [protected][protected][protected]-------- My COMPLAINT Email written to Reliance Broadband [ [protected]@relianceada.com ] [protected][protected][protected]-------- From: Sumeet Ganguly ( [protected]@gmail.com) Date: Friday, August 29, 2014 03:55 PM To: [protected]@relianceada.com [protected]@relianceada.com Subject: Complaint for horrible service from Reliance broadband. Hi, I've been using reliance broadband for a while now. I'm an old Customer with 3 separate reliance broadband connections registered to the same residential address. I pay all my reliance bills on time, but some how your reliance connection doesn't work half the time. It is bothering me that, inspite of playing so much, I'm getting bad service from reliance broadband. I had spoken to one of your hot line executives, they gave me this Complain no:[protected] It's been more than 2 months that your services have been on and off.. I'm not paying for this service which works 8 days in a month. I'm hereby requesting you to give me credit time for your bad service. Please contact me on my Cell no[protected]. Suneet Ganguly. My account details: Name: Sumit Ganguly Subscriber ID:[protected] Billng Ac No: [protected] Due date 17th of every month Bill comes on email on the 27th. Customer no :[protected] [protected]Reema Ganguly[protected] Subscriber ID:[protected] Billing Ac No: [protected] [protected] Office Internet[protected] Billing Ac No: [protected] Subscriber ID:[protected] Due date: April 1st [protected][protected][protected][protected] SPOKE TO HOTLINE ASSISTANT on Mar 26th 2015 @ 4:28pm [protected][protected][protected][protected] Explained the problem to the lady. She said the the only account activated on their end is the Office Reliance internet account. Complains for all the accounts will be launched in the office internet ID as it active. Date of missing Reliance services has be registered from June 15 2014 to Mar 26th 2015. I would be contacted by the Reliance team in 72 hours. Waiver request has been submitted. Request ID:[protected] Name SID Last Payment Received Account Status Sumeet Ganguly[protected] Aug & Sep 2014 Deactivated Reema Ganguly[protected] July 18th 2014 Deactivated Office Internet[protected] Aug 5th 2014 Active Email: [protected]@relianceada.com Tel: [protected] [protected][protected][protected]-------- harshal more req no: [protected] (55) Email [protected][protected][protected][protected] Email send again to Reliance on April 5th 2015 @11:10pm [protected][protected][protected][protected] Please read the email in detail to understand the case. This email is a waiver email for Subscriber IDS Name SID Last Payment Received Account Status Sumeet Ganguly[protected] Aug & Sep 2014 Deactivated Reema Ganguly[protected] July 18th 2014 Deactivated Office Internet[protected] Aug 5th 2014 Active ( Sumeet Ganguly ) As you see above, the Subscriber ID[protected] is active. I request you to add all the credit on Sub ID[protected] as all the accounts are registered on the same address. Reliance services started giving us trouble by frequently not working. It worked only 8 days in a month rest all of the time there was no service from your end. Inspite of bad service from your end, your billing Dept insisted that we still make the payment in order to keep the accounts active so that the credit could be given for the days it didn't work, but which was not true. This matter has been continuing from June 2014 and now I'm writing this email for the second time hoping to get credit for the extra payment acquired by you. Reason for internet not working in Santacruz was technical reasons, Wiring work was going on... Please read below to see the history. I last spoke to the Reliance customer care last on the Mar 26th 2015, I was told that Waiver request has been submitted and my Request ID is :[protected]. I was also told to re-email [protected]@relianceada.com which is why I am writing back to you for the second time. I was not aware of the Subscriber ID[protected] being active. I was not asked by you to know my preference as to which account did I want active. I repeat please activate my ID[protected] with 9 months credits of above mentions subscriber ids. Please call me on my cell no for further details. Contact no [protected]. Please do the needful as soon as possible. Thanking you, Sumeet Ganguly. [protected][protected][protected]------- Reliance replied saying [protected][protected][protected]-------- Reliance replied back by asking me to pay for service that I haven't received from them. And now about 5 days back I got a call from them telling me that they now file a case against me. I have written everything regarding the case history, no one has bothered to read my email and have sent me a rediculous reply which I have attached to this complaint in the proof section. [protected][protected][protected][protected] What I need. [protected][protected][protected][protected] I want Reliance to give me credit for 9 months ( for all 3 accounts ) on account no[protected]. Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Verified Support May 17, 2015 Reliance Communications Customer Care's response Dear Sumeet, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
 5 Comments | |||
Comments
Hi,
after writing the complaint history here, I was contacted by a lady from reliance. After speaking to her, I got to know that waiver for 66 days was provided to me. Although my actual waiver period should have been 4 months, the reason given to me was that my complaint was filed 2 months after the services had gone off, and hence they can only give me waiver from the time my complaint is taken by them in their account which was fair. I do understand the legal complexity.
On calling the customer care several time and following up with them, they kept on saying that my account waiver has been granted but the billing team will take time as the procedure is under process. They did not give me any time period. The lady also told me to pay Rupees 1, 500 in order to get my account activated which I did. Ending lines were "Reliance account will get activated in 24 hours."
Post 24 hours I called the customer care again, a reminder for the same was taken. My account was still deactivated.
On calling them back to back for 3 days and following up, a lady told me that Fibre Optic cable has got cut in Juhu Tara Rd and that its a technical fault from their end, and told me to wait for few days. Reliance will get back to you. I couldn't believe that it's exactly the same reason what happened to me back in May 2014.
I was upset to know that the customer care officers are unable to speak English properly. What's worse is that, when they take down our complaints, they write it in such horrible grammar that the eventual meaning changes or comes out random. I had to dictate my complaint word by word.
I won't be surprised if I receive a bill from reliance broadband by the end of this month. This is what exactly happened to my in 2014.
And then their recovery Dept will call and irritate saying "aap ka bill penidng hai"
This is just fleecing people's money.
Not everyone out there will go through the trouble of writing all this for just Rs 1500.
Not to mention all the emails that I have written to Reliance Broadband.ada was simply waste of time.
Please Speak to me on [protected].
Thank you.
after writing the complaint history here, I was contacted by a lady from reliance. After speaking to her, I got to know that waiver for 66 days was provided to me. Although my actual waiver period should have been 4 months, the reason given to me was that my complaint was filed 2 months after the services had gone off, and hence they can only give me waiver from the time my complaint is taken by them in their account which was fair. I do understand the legal complexity.
On calling the customer care several time and following up with them, they kept on saying that my account waiver has been granted but the billing team will take time as the procedure is under process. They did not give me any time period. The lady also told me to pay Rupees 1, 500 in order to get my account activated which I did. Ending lines were "Reliance account will get activated in 24 hours."
Post 24 hours I called the customer care again, a reminder for the same was taken. My account was still deactivated.
On calling them back to back for 3 days and following up, a lady told me that Fibre Optic cable has got cut in Juhu Tara Rd and that its a technical fault from their end, and told me to wait for few days. Reliance will get back to you. I couldn't believe that it's exactly the same reason what happened to me back in May 2014.
I was upset to know that the customer care officers are unable to speak English properly. What's worse is that, when they take down our complaints, they write it in such horrible grammar that the eventual meaning changes or comes out random. I had to dictate my complaint word by word.
I won't be surprised if I receive a bill from reliance broadband by the end of this month. This is what exactly happened to my in 2014.
And then their recovery Dept will call and irritate saying "aap ka bill penidng hai"
This is just fleecing people's money.
Not everyone out there will go through the trouble of writing all this for just Rs 1500.
Not to mention all the emails that I have written to Reliance Broadband.ada was simply waste of time.
Please Speak to me on [protected].
Thank you.
My Problem has yet not been resolved. Customer care says they I've been given waiver from relaince for 60 days, but the billing dept is still working on it. However, as per them, they have activated my account on May 21st 2015 after receiving a payment from my end. I'm still not able to use the internet as I was not getting services. On calling them and following up, the customer care siad that they were unable to do so because Reliance internet services are down in Juhu Tara rd due to Fibre optic connection being cut due to BMC. However, I remeber this being the very case why my internet connection had got disconnected back in 2014. Its June 25th 2015. I've been calling them again and again to tell them send me a technical person from their end to reslve the matter, but they have been making false promises saying that reliance techical team will contact me within 24 hours, yet no one has yet called me yet.
However, I wanted to add saying that please take my new request for giving me waiver for the period May21st to June 21st as they have received the payment from my end, and that they add this 30 to my prior waiver of 60 days, but as per them they can only take this request then my earlier complaint No is resolved. Until that is resolved, the customer care cannot take another fresh request from my end.
It is so hard to even launch a complaint in Reliance internet customer care, as these people who represent Reliance are not capable of writing complaints in simple english language. On insisting to read what they had written regarding my case, I was frustrated to know that that write it in such horrible grammar that its impossible for a lay man to understand what exactly they are trying to say. They cannot write one simple english line properly. They are under qualified.
Please help me resolve the matter. This thing has taken for ever. I'm begginning to think there is no justice. I have been on this case from one year. I'm sure, so many people must have just let go of such situation.
I seek justice.
History of my follows up with Reliance customer Care:
[protected]-----
June 22nd @ 2:11pm
The customer care officer said I will recive the call from Reliance end today it self.
Note:
The customer was upset, as he was uable to use the reliance servies afterr it was acticated on May 21st 2015. This activation was done after the payment was received from the customer. However,
[protected]---
June 12th @ 11:23
Complain has been updated on[protected]
Engineer will come in 24 hours.
[protected][protected]-------
June 1st 2015 @4:46pm
Same response. Please wait. We will get in touch with you.
[protected][protected]-------
May 30th 2015 @ 3:05pm
Customer care guy said I'll get someone to call you. Told me to wait for a day.
[protected][protected]-------
May 29th 2015 @ 1:59
Customer care lady said the said thing. Line is down due to technical fault (fibre optic cut). Asked me to be patient and that the reliance concerned team will get in touch with me.
[protected][protected]-------
May 29th 2015 @ 4:44am.
Filed an online complain on https://www.consumercomplaints.in
[protected][protected][protected]
May 27th 2015
Call @ 2:00pm
Complaint no[protected] updated.
Customer care said, that fibre optic work is going on in Juhu Tara Rd area due to which the connection has not been restored.
I made her update the complain with mention the fact that my connection got re activated on may 21st, but my connection was not started fromreliance end in spite of making payment for reconnection.
They could have informed me, as this problem has been since 2014 may, as my connection went down due to the same reason but, waiver of only 66 days went in customers favour due to technical legal reasons. ( customer date of proof for complaining of internet going down was made late... Hence as a proof only 66 days can be given to him as waiver records hold)
[protected][protected][protected]
May 25th 2015
Call @1:50pm
[protected] updated to
"urgent engineer visit on may 25"
Call @4:19 spoke to Pooja
Updated complaint No[protected] with
Mentioning that date of reactivation which is May 21st 2015, and that we the customer had requested for technician support for checking modem connectivity, it's been 4 days and nobody has yet arrives.
[protected][protected][protected]
May 23rd @3:52pm
New complaint No was registered for sending the technician to resolve connectivity problem.
Complaint no[protected].
How ever, the previous complaint no was shut automatically by the system as there is Wire work going on so... Fault happened from their end, the system automatically closed the complain. This is why, she's taken a fresh new complaint, and said that reliance technical team will contact you within 24 hours.
[protected][protected][protected]
May 22nd @3:52pm
Sending person for reconnection of my modem.
Service request no[protected]
[protected][protected][protected]
May 21st 2015
Reliance actived Ac no[protected].
Linked Contact{"email":"[protected]@relianceada.com", "name":"Reliance Internet", "phone":"[protected]"}
However, I wanted to add saying that please take my new request for giving me waiver for the period May21st to June 21st as they have received the payment from my end, and that they add this 30 to my prior waiver of 60 days, but as per them they can only take this request then my earlier complaint No is resolved. Until that is resolved, the customer care cannot take another fresh request from my end.
It is so hard to even launch a complaint in Reliance internet customer care, as these people who represent Reliance are not capable of writing complaints in simple english language. On insisting to read what they had written regarding my case, I was frustrated to know that that write it in such horrible grammar that its impossible for a lay man to understand what exactly they are trying to say. They cannot write one simple english line properly. They are under qualified.
Please help me resolve the matter. This thing has taken for ever. I'm begginning to think there is no justice. I have been on this case from one year. I'm sure, so many people must have just let go of such situation.
I seek justice.
History of my follows up with Reliance customer Care:
[protected]-----
June 22nd @ 2:11pm
The customer care officer said I will recive the call from Reliance end today it self.
Note:
The customer was upset, as he was uable to use the reliance servies afterr it was acticated on May 21st 2015. This activation was done after the payment was received from the customer. However,
[protected]---
June 12th @ 11:23
Complain has been updated on[protected]
Engineer will come in 24 hours.
[protected][protected]-------
June 1st 2015 @4:46pm
Same response. Please wait. We will get in touch with you.
[protected][protected]-------
May 30th 2015 @ 3:05pm
Customer care guy said I'll get someone to call you. Told me to wait for a day.
[protected][protected]-------
May 29th 2015 @ 1:59
Customer care lady said the said thing. Line is down due to technical fault (fibre optic cut). Asked me to be patient and that the reliance concerned team will get in touch with me.
[protected][protected]-------
May 29th 2015 @ 4:44am.
Filed an online complain on https://www.consumercomplaints.in
[protected][protected][protected]
May 27th 2015
Call @ 2:00pm
Complaint no[protected] updated.
Customer care said, that fibre optic work is going on in Juhu Tara Rd area due to which the connection has not been restored.
I made her update the complain with mention the fact that my connection got re activated on may 21st, but my connection was not started fromreliance end in spite of making payment for reconnection.
They could have informed me, as this problem has been since 2014 may, as my connection went down due to the same reason but, waiver of only 66 days went in customers favour due to technical legal reasons. ( customer date of proof for complaining of internet going down was made late... Hence as a proof only 66 days can be given to him as waiver records hold)
[protected][protected][protected]
May 25th 2015
Call @1:50pm
[protected] updated to
"urgent engineer visit on may 25"
Call @4:19 spoke to Pooja
Updated complaint No[protected] with
Mentioning that date of reactivation which is May 21st 2015, and that we the customer had requested for technician support for checking modem connectivity, it's been 4 days and nobody has yet arrives.
[protected][protected][protected]
May 23rd @3:52pm
New complaint No was registered for sending the technician to resolve connectivity problem.
Complaint no[protected].
How ever, the previous complaint no was shut automatically by the system as there is Wire work going on so... Fault happened from their end, the system automatically closed the complain. This is why, she's taken a fresh new complaint, and said that reliance technical team will contact you within 24 hours.
[protected][protected][protected]
May 22nd @3:52pm
Sending person for reconnection of my modem.
Service request no[protected]
[protected][protected][protected]
May 21st 2015
Reliance actived Ac no[protected].
Linked Contact{"email":"[protected]@relianceada.com", "name":"Reliance Internet", "phone":"[protected]"}
My Problem has yet not been resolved. Customer care says they I've been given waiver from reliance for 60 days, but the billing dept is still working on it. However, as per them, they have activated my account on May 21st 2015 after receiving a payment from my end. I'm still not able to use the internet as I was not getting services. On calling them and following up, the customer care said that they were unable to do so because Reliance internet services are down in Juhu Tara rd due to Fibre optic connection being cut due to BMC. However, I remember this being the very case why my internet connection had got disconnected back in 2014. Its June 25th 2015. I've been calling them again and again to tell them send me a technical person from their end to resolve the matter, but they have been making false promises saying that reliance technical team will contact me within 24 hours, yet no one has yet called me yet.
However, I wanted to add saying that please take my new request for giving me waiver for the period May21st to June 21st as they have received the payment from my end, and that they add this 30 to my prior waiver of 60 days, but as per them they can only take this request then my earlier complaint No is resolved. Until that is resolved, the customer care cannot take another fresh request from my end.
It is so hard to even launch a complaint in Reliance Internet customer care, as these people who represent Reliance are not capable of writing complaints in simple English language. On insisting to read what they had written regarding my case, I was frustrated to know that write it in such horrible grammar that its impossible for a lay man to understand what exactly they are trying to say. They cannot write one simple English line properly. They are under qualified.
Please help me resolve the matter. This thing has taken for ever. I'm beginning to think there is no justice. I have been on this case from one year. I'm sure, so many people must have just let go of such situation.
I seek justice.
History of my follows up with Reliance customer Care:
[protected]-----
June 22nd @ 2:11pm
The customer care officer said I will receive the call from Reliance end today it self.
Note:
The customer was upset, as he was unable to use the reliance services after it was activated on May 21st 2015. This activation was done after the payment was received from the customer. However,
[protected]---
June 12th @ 11:23
Complain has been updated on[protected]
Engineer will come in 24 hours.
[protected][protected]-------
June 1st 2015 @4:46pm
Same response. Please wait. We will get in touch with you.
[protected][protected]-------
May 30th 2015 @ 3:05pm
Customer care guy said I'll get someone to call you. Told me to wait for a day.
[protected][protected]-------
May 29th 2015 @ 1:59
Customer care lady said the said thing. Line is down due to technical fault (fibre optic cut). Asked me to be patient and that the reliance concerned team will get in touch with me.
[protected][protected]-------
May 29th 2015 @ 4:44am.
Filed an online complain on https://www.consumercomplaints.in
[protected][protected][protected]
May 27th 2015
Call @ 2:00pm
Complaint no[protected] updated.
Customer care said, that fibre optic work is going on in Juhu Tara Rd area due to which the connection has not been restored.
I made her update the complain with mention the fact that my connection got re activated on may 21st, but my connection was not started from reliance end in spite of making payment for reconnection.
They could have informed me, as this problem has been since 2014 may, as my connection went down due to the same reason but, waiver of only 66 days went in customers favour due to technical legal reasons. ( Customer date of proof for complaining of Internet going down was made late... Hence as a proof only 66 days can be given to him as waiver records hold)
[protected][protected][protected]
May 25th 2015
Call @1:50pm
[protected] updated to
"urgent engineer visit on may 25"
Call @4:19 spoke to Pooja
Updated complaint No[protected] with
Mentioning that date of reactivation which is May 21st 2015, and that we the customer had requested for technician support for checking modem connectivity, it's been 4 days and nobody has yet arrives.
[protected][protected][protected]
May 23rd @3:52pm
New complaint No was registered for sending the technician to resolve connectivity problem.
Complaint no[protected].
How ever, the previous complaint no was shut automatically by the system as there is Wire work going on so... Fault happened from their end, the system automatically closed the complain. This is why, she's taken a fresh new complaint, and said that reliance technical team will contact you within 24 hours.
[protected][protected][protected]
May 22nd @3:52pm
Sending person for reconnection of my modem.
Service request no[protected]
[protected][protected][protected]
May 21st 2015
Reliance activated Ac no[protected].
Linked Contact{"email":"[protected]@relianceada.com", "name":"Reliance Internet", "phone":"[protected]"}
However, I wanted to add saying that please take my new request for giving me waiver for the period May21st to June 21st as they have received the payment from my end, and that they add this 30 to my prior waiver of 60 days, but as per them they can only take this request then my earlier complaint No is resolved. Until that is resolved, the customer care cannot take another fresh request from my end.
It is so hard to even launch a complaint in Reliance Internet customer care, as these people who represent Reliance are not capable of writing complaints in simple English language. On insisting to read what they had written regarding my case, I was frustrated to know that write it in such horrible grammar that its impossible for a lay man to understand what exactly they are trying to say. They cannot write one simple English line properly. They are under qualified.
Please help me resolve the matter. This thing has taken for ever. I'm beginning to think there is no justice. I have been on this case from one year. I'm sure, so many people must have just let go of such situation.
I seek justice.
History of my follows up with Reliance customer Care:
[protected]-----
June 22nd @ 2:11pm
The customer care officer said I will receive the call from Reliance end today it self.
Note:
The customer was upset, as he was unable to use the reliance services after it was activated on May 21st 2015. This activation was done after the payment was received from the customer. However,
[protected]---
June 12th @ 11:23
Complain has been updated on[protected]
Engineer will come in 24 hours.
[protected][protected]-------
June 1st 2015 @4:46pm
Same response. Please wait. We will get in touch with you.
[protected][protected]-------
May 30th 2015 @ 3:05pm
Customer care guy said I'll get someone to call you. Told me to wait for a day.
[protected][protected]-------
May 29th 2015 @ 1:59
Customer care lady said the said thing. Line is down due to technical fault (fibre optic cut). Asked me to be patient and that the reliance concerned team will get in touch with me.
[protected][protected]-------
May 29th 2015 @ 4:44am.
Filed an online complain on https://www.consumercomplaints.in
[protected][protected][protected]
May 27th 2015
Call @ 2:00pm
Complaint no[protected] updated.
Customer care said, that fibre optic work is going on in Juhu Tara Rd area due to which the connection has not been restored.
I made her update the complain with mention the fact that my connection got re activated on may 21st, but my connection was not started from reliance end in spite of making payment for reconnection.
They could have informed me, as this problem has been since 2014 may, as my connection went down due to the same reason but, waiver of only 66 days went in customers favour due to technical legal reasons. ( Customer date of proof for complaining of Internet going down was made late... Hence as a proof only 66 days can be given to him as waiver records hold)
[protected][protected][protected]
May 25th 2015
Call @1:50pm
[protected] updated to
"urgent engineer visit on may 25"
Call @4:19 spoke to Pooja
Updated complaint No[protected] with
Mentioning that date of reactivation which is May 21st 2015, and that we the customer had requested for technician support for checking modem connectivity, it's been 4 days and nobody has yet arrives.
[protected][protected][protected]
May 23rd @3:52pm
New complaint No was registered for sending the technician to resolve connectivity problem.
Complaint no[protected].
How ever, the previous complaint no was shut automatically by the system as there is Wire work going on so... Fault happened from their end, the system automatically closed the complain. This is why, she's taken a fresh new complaint, and said that reliance technical team will contact you within 24 hours.
[protected][protected][protected]
May 22nd @3:52pm
Sending person for reconnection of my modem.
Service request no[protected]
[protected][protected][protected]
May 21st 2015
Reliance activated Ac no[protected].
Linked Contact{"email":"[protected]@relianceada.com", "name":"Reliance Internet", "phone":"[protected]"}
My problem is not resolved yet.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications