[Resolved]  Reliance Broadband — installation of modem pending for 15 days

Address:Gurgaon, Haryana

This is my user id[protected] i paid 2150 rs for the installation of modem for reliance thunder 4 MBPS plan. i recieved my user id and caf number in an email after 2 days and verified my number after 3 days on a phone call. Now the drama began ... i was told by the person who charged me that connection would get setup in just 3-5 days ... After 5 days i called customer care and wrote emails and their reply "sir abhi system me info update nahi huyee hai 48 hrs wait karna padega " After 7 days "sir abhi system me info update nahi huyee hai 48 hrs wait karna padega "After 7 days Same thing happened everytime called Now its more than 15 days with no internet and reliance hasnt made a single phone call to me or have no sign of installation Finally after getting frustRated i finally told them that i do not need connection refund my money StoStill waiting for the reply I definately expected better from such a large ISP
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Aug 8, 2021
Complaint marked as Resolved 
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I applied for the connection even each of my friend telling me not to go for reliance
Dear Manish,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Manish,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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