Reliance Broadband — Internet Issue Not Solved Since a month.

Address:

Mumbai City, Maharashtra

My name is Akshay Anil Shah My subscriber ID :[protected]. Internet is Disconnected on 3rd July.complain ID is[protected] The Internet Lan cable is broken or cutted from in between and the reliance engineer came and done crimping on both sides but still it was showing network cable unplugged .The reliance person told that new cable will be installed as soon as it is available .i dont know why it is taking a month to solve this simple issue.i have called minimum 15-20 times in call center for the status of this issue but they always say we are doing our best, it will be solved in 24hrs, no lan cable is available.After dissatisfaction from this people I have gone to reliance appellate authority, some executive replied that i have now lodge the issue it will be solved in 4days after calling us.I have called reliance appellate authority on 18 july and still not even a single call from their side even after 10-12 days after i again called back and they provided me with another date in august.i am not getting my internet connection .it is now a month so cheap and poor service received by me .Not even Superiors are doing their job.they have taken advance payment of my plan .i request to kindly do some action against them. They providing so cheap type of internet connection to me i have attached the image also .i have traced the internet cable to my friends building's DP box and i have found this which is attached in this complaint.i have told twice and thrice to change the connection from that building as when electricity is gone in that building my internet connection is down.the connection i am getting is 2 building away . and next to my building is a building with reliance tower on it. i told them to change my connection from that bldg to that reliance tower bldg but no reply from them. I want my internet connection to be started as early as possible and i want my connection to given from that reliance tower bldg. The reliance person can contact me on [protected]@gmail.com. or on [protected]