Reliance Broadband — My Area is Available, But Reliance Won't Give Me a New Connection

Dear concerned, I am writing to let you know that I recently expressed my interest in buying a new reliance broadband connection for personal use. I called the broadband service customer care, who confirmed that my area (pin code: 713212) was available for new connections. I then filled an online form at http://www.rcom.co.in/Rcom/personal/internet/wir_contactus.html. I was told that I would be contacted by a reliance sales person within the next 48 hours, who would then come visit me with a new connection. Everything was fine, and I was satisfied, until I realized that the reliance sales person never contacted me. There was no phone call, and no one visited my house. I expressed my concern to the Reliance Broadband Customer Care on at least 7 occassions, who each time guranteed me that I would get a call within 2-3 hours. However, I am still waiting for that call which never came! That being said, I have had a very positive experience with Reliance in the past, and I am sure that you will look into the problem and work to solve the issue. I am really interested in buying the new broadband connection, and I also have a fairly large cyber-cafe near my house who is also looking for a new connection, and is awaiting my opinion on Reliance Broadband to decide whether to buy it. I therefore hope that my complaint will be answered, and that I'll be provided with a new connection soon. Just in case you need it, here is my personal information asrequired by reliance for a new broadband application: Name: Suktara Mukherjee Email: [protected]@gmail.com Address: H/O Ashok Sinha, Arrah Kalinagar, Durgapur - 12 State: West Bengal City: Durgapur Pin Code: 713212 Mobile no.: [protected] Service Request: Broadband Plan Details: Thunder 1099 I hope to hear from you soon, and I am absolutely sure that you'll look into my issue and solve it. Thanks a lot for bearing with me.