[Resolved]  Reliance Broadband — New connection: Internet service not activated

Address:New Delhi, Delhi

I purchased Reliance Wi-Pod from Reliance executive, who visited my home on 29th June 2015, by paying Rs 1200.00 and submitting Id proof and address proof copies along with photograph. Name of the executive is Randhir Singh (Mob - [protected]) and he promised that the services will be activated same day. Within minutes I received a call from his manager Ambuj Kumar (Mob - [protected]) who reiterated the same. When services did not start in the evening, I tried contacting Ambuj by calling him. I called him 10 times. However, he did not answer any of my calls or revert. Then I called Randhir who called back after some time to mention that he was late in submitting the documents and so the services will get activated next day. Again, nothing happened. On 1st July 2015, I made repeat attempts to contact Ambuj who gave me a number ([protected]) and asked to contact it to get the services activated. I tried even that but nothing happened. I confirmed the same to him and he asked to try few more times. I did that too. Finally, after 12 - 15 failed attempts I called him again wherein he assured to confirm everything in next few minutes. He has neither called back or nor even answering my calls ever since. I tried contacting Randhir who again promised to revert in next few minutes. He too has not been answering or reverting my calls since then. Finally, feeling cheated and frustrated, I tried reliance customer care on[protected]. But they too simply heard my complaint, confirmed some details and disconnected my call without providing any resolution. I don't know who else to contact, hence submitting my complaint here. Regards Rana Pratap Singh
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Oct 14, 2016
Complaint marked as Resolved 
Verified Support
Jul 01, 2015
Reliance Communications Customer Care's response
Dear Rana,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications
Complaint comments 

Comments

Thank you.


Finally after continuous calling to these executives and your call centre and sending repeat smses, I got my service activated today.
But I must say that it has been a harrowing experience for me.


Regards


Rana Pratap Singh

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