[Resolved] Reliance Broadband — No Connection [DSL light off]

Apeiron Thymos

from Ernakulam, Kerala

Address:

Thiruvananthapuram, Kerala, 695033

I was using the net connection when the DSL light went off on Aug 24th, 9:00pm.

Waited till 10:00am, Aug 25th, to register complaint at Reliance customer service. The person said it will be resolved in 24 hours.

Waited till 10:00am, Aug 26th, still not repaired and called again and they said to wait again.

Again, on Aug 27th, still no connection, the person says it going to be resolved in 24 hours. It is 5.20pm now and still no DSL light. Tomorrow is Sunday and I don't think they are going to repair.

This has happened before also where the DSL light goes off for a week and adding it all together, there has been much loss of money because they fail to shave off these days when calculating the bill.

I paid my broadband bill, but it seems like I''m giving them money for nothing.

Userid:[protected]

Was this information helpful?

No (0)

Yes (0)

Sep 2, 2016

Complaint marked as Resolved

Took really long but resolved after 1 week. Entire time the consumer is in the dark about what's happening and cannot be sure that anyone is actually looking into the problem. 1800 helpline says problem will be rectified in under 24hours, every single day you call them over the week.

Reliance Communications customer support has been notified about the posted complaint.

Aug 29, 2016

Updated by Apeiron Thymos Almost at the end of working hours on Monday, Aug 29th and still not fixed. The Reliance office refuses to let customers inside, instead opting to communicate with them through a phoneline where the security of the building sits guarding the gate. Called 1800 number, and tried terminating and asking for waiver for days without service, but they said policy was to give waiver only if problem is resolved and since this problem was not resolved, there will be no waiver. Waiting for 1 more day before terminating service.

Verified Support

Aug 29, 2016

Reliance Communications Customer Care's response Dear Mr.Thomas,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Sep 02, 2016

Updated by Apeiron Thymos Resolved after whole week on 1st September : /

Related Reliance Communications reviews

View all 22889 Reliance Communications Reviews

Comments

Praveen K Verma

from Mumbai, Maharashtra

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"