[Resolved]  Reliance Broadband — No positvie response from reliance about high speed signal problem

Address:Panchkula, Haryana, 134102

Dear sir /mam The compliane is about reliance 3 dongle(broadband data card).the reliance company acclaims the speed of 3.1mbps but i am not able to connect it via reliance 3 signal (hsd signals). only signal available are hybrid, but with it speed is 5 kbps to 10kbps. The reliance is just not accepting my complain and they are saying that network is running at optimum level but it is totally wrong. i haven't been able to connect my high speed network till now from the date of buying. please help in solving out this problem.if they cannot solve it then they must refund my money with applicable fine according consumer safety act. my reliance 3 dongle no. [protected]. e mail id- [protected]@gmail.com contact no. [protected] PLEASE HELP ME TO SOLVE IT. REGARDS RAVINDER KUMAR.
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Oct 24, 2016
Complaint marked as Resolved 
Verified Support
Nov 16, 2015
Reliance Communications Customer Care's response
Dear Ravinder,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Nov 20, 2015
Reliance Communications Customer Care's response
Dear Ravinder,

We wish to affirm that as per feedback received from our technical team, our network is running at optimum level at your location. We hope this solves your network-related issues. In case you still face a problem, do contact us again.

Regards,
Reliance Communications
Complaint comments 

Comments

no response till now from reliance, about my network problem.
nothing done by reliance about poor coverage of high speed signal problem

Dear sir/mam
this is about the complaint i have lodged two months ago about my poor coverage of high speed signals of reliance3
broadband prepaid dongle.thay haven't solve it and evey time i have talk to them for taking feed back on it they says

"jaldi hi aapki problem solve ho jaye gi hamne apki complaint higher priorities par forward kar di hai" .

i am not able to understand thier stament till now what does this really mean.months have allready have past and at least have forwarded my complain on higher priorities about five to six times to thies network team but till now no one have come here to check it and solve it.
what does this really mean RELIANCE COMPANY IS MAKING FOOL OF THEIR CUSTOMERS AND THEY ARE NOT ELIGIBLE FOR WHAT THEY ACCLAIMS.
MY ONLY REQUEST IS TO SOLVE MY PROBLEM OR GIVE MY MONEY BACK.

my reliance 3 dongle no. [protected].
e mail id- [protected]@gmail.com
contact no. [protected]
PLEASE HELP ME TO SOLVE IT.
REGARDS
RAVINDER KUMAR
Dear sir/mam
this is about the complaint i have lodged two months ago about my poor coverage of high speed signals of reliance3
broadband prepaid dongle.thay haven't solve it and evey time i have talk to them for taking feed back on it they says
"jaldi hi aapki problem solve ho jaye gi hamne apki complaint higher priorities par forward kar di hai" . i am not able to understand thier stament till now what does this really mean.months have allready have past and at least have forwarded my complain on higher priorities about five to six times to thies network team but till now no one have come here to check it and solve it.
what does this really mean RELIANCE COMPANY IS MAKING FOOL OF THEIR CUSTOMERS AND THEY ARE NOT ELIGIBLE FOR WHAT THEY ACCLAIMS.
MY ONLY REQUEST IS TO SOLVE MY PROBLEM OR GIVE MY MONEY BACK.

my reliance 3 dongle no. [protected].
e mail id- [protected]@gmail.com
contact no. [protected]
PLEASE HELP ME TO SOLVE IT.
REGARDS
RAVINDER KUMAR
Dear sir/mam
this is about the complaint i have lodged two months ago about my poor coverage of high speed signals of reliance3
broadband prepaid dongle.thay haven't solve it and evey time i have talk to them for taking feed back on it they says
"jaldi hi aapki problem solve ho jaye gi hamne apki complaint higher priorities par forward kar di hai" . i am not able to understand thier stament till now what does this really mean.months have allready have past and at least have forwarded my complain on higher priorities about five to six times to thies network team but till now no one have come here to check it and solve it.
what does this really mean RELIANCE COMPANY IS MAKING FOOL OF THEIR CUSTOMERS AND THEY ARE NOT ELIGIBLE FOR WHAT THEY ACCLAIMS.
MY ONLY REQUEST IS TO SOLVE MY PROBLEM OR GIVE MY MONEY BACK.

my reliance 3 dongle no. [protected].
e mail id- [protected]@gmail.com
contact no. [protected]
PLEASE HELP ME TO SOLVE IT.
REGARDS
RAVINDER KUMAR

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