Reliance Broadband — Not disconnecting broadband connection | |||
Unfortunately a customer of Reliance Broadband connection no.[protected], usually not working, customer care tele. no not responding even after wait of 35-40 minute. My connection not working from last more than 15 days, no response of customer care, emailed for termination of connection on 14-09-14 still pending despite complaint no[protected] on customer care after effort of 1.35 hrs on 19-09-14. Bill is increasing day by day without usage. The company is passing time and not terminating my connection and my bill is increasing day by day without any use of connection. Local rep. of co. using Gunda language for payment of bill for this month. Whereas I asked for resettlement of bill for unused period + appropriation of security deposit Rs 500.00 after that the bill will be paid provided termination of connection. Please help me, Was this information helpful? | |||
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Dear Janardan,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
The request for termination on my connection no[protected] was made through email on 14.09.2014, after my reminders by email on[protected] and[protected] the request was lodged by you on[protected] no.[protected], on[protected] I had also got registered my request for disconnection no[protected]. Now by another disconnection complaint number you are informing that the disconnection will be made in 9 days. Please inform me why my request for disconnection dated 14.09.2014 is delayed. Is it delayed intentionally by you to charge the rent for one more month.
My connection is not working since last more then 20 days and my initial complaint was lodged with you through email on 09.09.2014 and you are not entitled to claim any bill after the said period as the services was not provided. You are again requested to please get my connection disconnect without any further delay and only charge the justified bill and please do not try to cheat me by making intentional dalay.
Janardan Prasad Srivastava,
[protected]
The above is the email send by me to said service, the said company is intentionally delaying the disconnection process to charge monthly rent without the service provided to me, initially the disconnection request was lodged on 14.09.2014 but delayed with wrong intentions to 21.09.2014 giving a time of 9 days for disconnection process it means they are intended to charge one month rent more without any use of services. The same is melefied intention of said company as they are having no legal right ti charge any rental amount if services is not provided. It is requested to please take up the matter with said company.
My connection is not working since last more then 20 days and my initial complaint was lodged with you through email on 09.09.2014 and you are not entitled to claim any bill after the said period as the services was not provided. You are again requested to please get my connection disconnect without any further delay and only charge the justified bill and please do not try to cheat me by making intentional dalay.
Janardan Prasad Srivastava,
[protected]
The above is the email send by me to said service, the said company is intentionally delaying the disconnection process to charge monthly rent without the service provided to me, initially the disconnection request was lodged on 14.09.2014 but delayed with wrong intentions to 21.09.2014 giving a time of 9 days for disconnection process it means they are intended to charge one month rent more without any use of services. The same is melefied intention of said company as they are having no legal right ti charge any rental amount if services is not provided. It is requested to please take up the matter with said company.
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