[Resolved] Reliance Broadband — Reimbursement | |||
Hi... My reliance subsriber id would be[protected]. When i got the reliance broadband connection i paid advance 750- bucks that was supposed to be the last month bill payment should i ever choose to disconnet the connection. I changed my location about 20 days ago. I applied for relocating the connection, the customer care said pay your last bill payment and then we will process the request. I paid 950 bucks for the last month bill payment. Now after 20 days of attempting to get the connection and after such a pathetic service from the customer care support now they are saying the location is not feasible and they cant get me the connection. When i called the first time, they were like pay the last month bill we will surely get you the connection at the new location. That was a false promise. I dont want anything to do with reliance anymore and i want reimbursement of the month bill payment i made. So please get me back my money and i will happily get away from your sight. I am just sick of reliance. Please do this one last thing. Was this information helpful? | |||
Complaint marked as Resolved
I got a call from Berkha from the escalation desk who helped me get my connection at my new location and also processed the reimbursement amount. She got it done within two days. Thankful to her. Verified Support Aug 22, 2015 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Aug 31, 2015 Reliance Communications Customer Care's response Dear Customer, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
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