[Resolved] Reliance Broadband — Reliance Communications - Reliance Broadband not giving refund of 1001 Rs even after 3 months have passed

Ram Ch

from Aurangabad, Maharashtra

Address:

Pune, Maharashtra

This is a second complaint. For the first complaint, some Ms.Menon called and told that they will issue cheque by June beginning. Still no signs of check. I asked her to commit her words on an email, but that didnt happen. First complaint #[protected] (Reliance Broadband Subscriber ID[protected] Reliance broadband said they will issue a refund of ( postpaid deposit )1001 Rs by April 15 after I opted for disconnection of broadband due to pathetic service. I lodged complaint to disconnect service on February 4. But they forced me to pay bills till March. They took 60 days to disconnect when their SLA was 15 days to diconnect. I sent atleast 4 reminder emails after April 15 asking for refund status. They simply are ignoring. If I call their customer care number - waiting time is 15 minutes.( obviously - customer care will be always busy due to the dismal service they provide) My recommendation is clear: Never go for Reliance broadband internet.

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Oct 23, 2016

Complaint marked as Resolved

Verified Support

Jun 19, 2015

Reliance Communications Customer Care's response Dear Ram,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jun 22, 2015

Reliance Communications Customer Care's response Dear Ram,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Comments

Ram Ch

from Aurangabad, Maharashtra

Even after repeated emails and calls, Reliance is ignoring to give refund amount.
You really need bad publicity to make you mend your ways.
Reliance Broadband Subscriber ID[protected] Reliance broadband said they will issue a refund of ( postpaid deposit )1001 Rs by April 15 after I opted for disconnection of broadband due to pathetic service. I lodged complaint to disconnect service on February 4. But they forced me to pay bills till March. They took 60 days to disconnect when their SLA was 15 days to diconnect. I sent atleast 4 reminder emails after April 15 asking for refund status. They simply are ignoring. If I call their customer care number - waiting time is 15 minutes.( obviously - customer care will be always busy due to the dismal service they provide) My recommendation is clear: Never go for Reliance broadband internet.

In the month of May, some MS.Menon called and said I would receive the refund latest by June 15. But nothing happened

Ram Ch

from Aurangabad, Maharashtra

number: [protected]
Alternamte : [protected]

Are you saying that of dozens of days have passed.. not on single occasion you could reach me.????

Please dont just call and SAY" sorry, we will positively refund ".
Send the goddamn cheque. What is preventing you from giving me my money? Are you waiting for me to give-up. I wont and will find means to spread much-deserved bad publicity.
If I delay payment by few days, you make agents/criminals/fake lawyers to call and threaten with RI jail. What a waste..!