[Resolved]  Reliance Broadband — Reliance Pro3 Data Card -Lowest Speed

Dear Praveen,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Praveen,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Please dnt buy Relience Pro 3 data card, they are not supporting the promised speed, 14.7Mbps.
Kukatpally area, Hyderabad.
They are cheating the customers.
I have raised a complaint, they same story as mentioned above, number is not available story.

Relience is not supporting 14.7Mbps speed, only 1-1.5Mbps only .

Dont buy Relience Pro 3
Dont buy Relience Pro 3..
Dont buy Relience Pro 3..
Dont buy Relience Pro 3...

I have purchased Reliance Pro3 Dongler on 23.03.2015 at Reliance Tele Communication, Mangalore (Opp. Karnataka Bank). At time of purchase, the sales personnel convinced me that the maximum downloading speed of this dongler 14.7 MBPS (Mega Bytes Per Second) and uploading speed 5.1 MBPS and same is also mentioned on product box. So I decided to purchase and requested him (sales representative) to install in your computer to verify/demo. But he denied saying that “Activation will took 2 hours time and if any problem call to me”. So I purchased dongler for Rs.1, 600 and also paid Rs.244 for startup. Then I installed (as per instruction given by the sales representative) to my laptop (i7) and activated without any problem. After connecting the internet, it was found that the downloading speed is not as per specification (14.7 MBPS). Instead of 14.7 MBPS, the downloading speed shows between 700KBPS (Kilo Bytes Per Second) to 2200KBPS. There is no problem in signal strength and signal strength show full.That means maximum downloading speed is 1.5 MBPS and not 14.7 MBPS. Another thing is while connecting the internet, it shows the Rate (below in Connection/disconnection menu) 3.1 mbps (instead of 14.7 mbps) (you can not change it as 14.7 MBPS), is it the maximum speed ? If so why Reliance Telecommunication mentioning specification as 14.7 MBPS and why giving the false statements/advertisement (to cheat customers). What is meaning of these ? I contacted the sales representatives and he told me that call Reliance Customer Care. After several calls (some time busy tone and some time engage tone), finally they received and briefed the lady (every time new representative receives calls) and listened and replied that call after 2 hours later. I called after 2-3 hours later, but they are not responding suitably (some time busy and some time engage tone). Finally l one representative's (customer care) advised me that change Mode "Hybrid" to "Pro3", so I changed the mode Hybrid to Pro3, but there is no difference in speed and problem remained the same. I again contacted the customer care representative. This time lady received the call and asked the model number and I told that model number is ZTE AC2791. The representative/lady replied that this model is varies/different, please contact the Reliance Center/Branch where you purchased the Dongler. I have made several call to his mobile, but he is not responding/not receiving the call. This totally fraud and cheating customers by giving the product speed 14.7 Mbps and selling the product of below 2 Mbps speed.

Hi, Pro3 No : [protected]
Request no :[protected] high Priority )

Previous Request Nos :

Request ID:[protected]
Request ID:[protected]
Request No :[protected]
Request No :[protected]

Network disconnection/disruption, , , connecting only in 1x mode, , , speeds, , 256KBps to 512KBps average, , , , PRO3 is not connecting, , , In PRo3 mode atleast at night i used to get 1-2MBps at NIGHT atleastFacing issues from 29th march 2015, , //( actually before that, , but on 29th April I registered a complaint.My bill due date is 23rd April, if the issue is not resolved by then, , planning to go to appellate & REDRESSAL forum.With regards, SumeshPh :[protected]