[Resolved]  Reliance Broadband — Relocation request closed without engineer visit

Address:Ghaziabad, Uttar Pradesh, 201012
Website:www.rcom.co.in

Hi, My customer ID #[protected], complain/request no #[protected] I have requested for relocation of my connection from my old house to new . both house in same locality, around 40-50 house in between of these two house . My request is closed without engineer visit and without any call... reason given that" not feasible for connection "" I was explaining them that there is DP in every house also there is active connections in my neighbourhood, but they were not listening . they simply said area pin code 201012 ( Vasundhara ) is not covered, however I am and many other using reliance broadband at same location . moreover when I called local agent for new connection at my new house, he was ready to give connection in 24 hour where Customer care executive denied with silly reason . Customer care executive are worst, they don't listen what is logical or what is rubbish . I tried write email to [protected]@relianceada.com but they are happy to terminate my connection instead of resolving the issue. no one ever try to contact the local support engineers for this small relocation work . Reliance broadband customer care executive are responsible for losing customers, because of their rude behaviour with customer .
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Oct 23, 2016
Complaint marked as Resolved 
Verified Support
Nov 17, 2015
Reliance Communications Customer Care's response
Dear Chandramani,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Verified Support
Nov 24, 2015
Reliance Communications Customer Care's response
Dear Chandramani,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
Complaint comments 

Comments

I am not sure if above comments from Reliance executive or any spam company who is collecting Mobile numbers .

I went most of the complain to Reliance broadband and found they are asking customer to update alternate number .
why do you need aleternate number ?

its not of Reliance mobile so don't worry it always has signal and coverage all the time, bit until you wont call how could you reach ?

apart from this I have missed call alert in case of not reachable or switched off, however I didn't get any notification of any call from your executive .

so please don't fool people by just asking for alternate number, you could send email as well which is updated in your database of customer information .

There is no use o[censored]sing this portal because when Reliance customer service is not responding email sent to "[protected]@relianceada.com " then one should not expect good service over third party portals .

conclusion : -
Reliance broadband is Good, but customer service is worst and Customer service executive are ooooffff don't ask me
Hi Reliance Communication ( one who write fake comment above )

There was no telephonic discussion with me from Reliance team, they didn't even called me .
and there is no issue resolved
please don't make people fool by writing wrong comment about the resolution.

at-least one who is taking care of "consumercompaints.com " portal from reliance is fake or paid people to write wrong comments .

I am highly dissatisfied with the customer handling of reliance communication for broadband .

Thanks,
cahandramani

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