Reliance Broadband — STOP FOOLING YOUR CUSTOMER, | |||
To whom so ever it may concern. YOU SHOULD READ THE ENTIRE CONVERSATION. I AM STILL LAUGHING AT THEIR RESPONSE. RELIANCE BROADBAND REALLY KNOWS WHO TO FOOL THEIR CUSTOMER. TODAY I WAS DISCUSSION ABOUT MY ISSUE ON THEIR ONLINE SUPPORT AND I GOT A HILAROUS RESPONSE. GO AHEAD READ. ALL THIS WAS RECORDED ON chat reference number is [protected]. (15:41) Nimmy: We have taken up your issue and we will get it resolved on priority. (15:41) shritam navandar: are you guys serious about customer service (15:42) shritam navandar: plz call me on 9890***** (15:43) Nimmy: We have escalated your details to our concerned department. They will do the needful and contact you at the earliest. (15:43) shritam navandar: plz define "earliest" (15:44) Nimmy: Be assured we will do our best to resolve your issue. (15:45) shritam navandar: when will your executive call??? (15:45) shritam navandar: 2 days (15:45) shritam navandar: 3 days (15:45) shritam navandar:1 week (15:45) shritam navandar: or more (15:46) Nimmy: Sorry, we do not have the time frame for the same. User shritam on Mar 20, 2015 My complaint was registered on 4th march and sri number[protected]. Its been more than 15 days still no action has been taken, nobody bothered to call. I am just paying extra rental on the same. Product is very good but customer support and service is very bad. Will not recommend to any one. Regards, Shritam navandar Comments N Mar 20, 2015 by User Reliance Communications Customer Care Dear Shritam, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications ! Report Spam N 20 hours 47 minutes ago by User Reliance Communications Customer Care Dear Shritam, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications User shritam on Mar 22, 2015 WHICH TELE-PHONIC CONVERSATION YOU ARE TALKING ABOUT. NOBODY CALLED UP FROM YOUR END FOR LAST 15 DAYS I AM SHOCKED AND SURPRISE BY YOUR RESPONSE. STOP FOOLING YOU CUSTOMER RELIANCE COMMUNICATION I AM AGAIN SAYING CANCELL MY LANDLINE WITH IMMEDIATE EFFECT AND STOP OVER CHARGING Was this information helpful? | |||
 7 Comments | |||
Comments
cancel the connection asap. their senior exc. will contact u soon. thats my exp.
Reply
Dear Shritam,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Sam, that will be my next option if they fail to to contact me.
Dear Shritam,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number and a preferred time to call back, so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number and a preferred time to call back, so that we can successfully contact you.
Regards,
Reliance Communications
my alternate number
[protected] and [protected].
Hope to receive your call before the next bill is generated.
Regards,
Shritam
[protected] and [protected].
Hope to receive your call before the next bill is generated.
Regards,
Shritam
SERIOUSLY SHWETA WHY DID SHE CALL UP IF YOU WERE NOT GOING TO RESOLVE MY ISSUE. rEF TO OUR DISCUSSION YOU SAID LANDLINE IS BEEN CANCELLED BUT YESTERDAY I RECEIVED MAIL FROM RELIANCE IT IS STILL UNDER PROCESS
MY COMPLAINT WAS REGISTERED ON 4TH MARCH AND STILL MY LANDLINE IS NOT CANCELLED AND HERE YOU GUYS ARE SENDING PRE-TYPED MESSAGE EVERYTIME... THIS IS YOUR CUSTOMER SERVICE??????????
NO WONDER YOU TAKE ADVANCE PAYMENT.
AND STOP SENDING ME PRE-TYPED MESSAGE AND DO SOME WORK
HORRIBLE CUSTOMER SERVICE YOU SHOULD STOP DOING BUSINESS IF YOU ARE GOING TO MAKE SUCH FAKE ASSURANCE.
TO ALL OTHER CONSUMERS PLZ DO NOT BUY THEIR PRODUCT. YOU WILL SUFFER IN THE END
MY COMPLAINT WAS REGISTERED ON 4TH MARCH AND STILL MY LANDLINE IS NOT CANCELLED AND HERE YOU GUYS ARE SENDING PRE-TYPED MESSAGE EVERYTIME... THIS IS YOUR CUSTOMER SERVICE??????????
NO WONDER YOU TAKE ADVANCE PAYMENT.
AND STOP SENDING ME PRE-TYPED MESSAGE AND DO SOME WORK
HORRIBLE CUSTOMER SERVICE YOU SHOULD STOP DOING BUSINESS IF YOU ARE GOING TO MAKE SUCH FAKE ASSURANCE.
TO ALL OTHER CONSUMERS PLZ DO NOT BUY THEIR PRODUCT. YOU WILL SUFFER IN THE END
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709