[Resolved]  Reliance Broadband — Threatening customer to pay false bill for internet even after connection termination has been requested in January 2015

Address:Bangalore, Karnataka
Website:www.rcom.co.in

Dear Consumercourt, I am being cheated by Reliance broadband customer by forcing and threatening to pay internet bill even after the termination of connection has been placed by call. Even after placing the request, they have generated false bill and have forced me to pay bill for next two month. I had no option than to pay the bill for next two month even I have moved out of the place and requested for termination of bill. In April, I called customer care and told about this fraud bill, they said it has already been terminated on 24-April-2015 and they assured me that no future false bill be generated and they give reference/complained Id :[protected]. Now again 'Reliance Broadand' has generated the bill against old connection and demanding money from me and when called they are saying its still active and again they gave me new complained/reference id :[protected] I have all the legal document that proves that I have moved out of that place and shifted to other place and even I called customer care several time with fallow up. But I am finding very difficult to get out of this fraud company as they are keep asking money and keep taking request and not cancelling the connection and I am looking to get back the money which I paid to them which they taken from me by fraud and they keep demanding from me. Looking forward for your help. Your help in this matter would be very much appreciated.
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Oct 14, 2016
Complaint marked as Resolved 
Oct 05, 2015
Updated by luckymonu007
I am being cheated by Reliance broadband by forcing and threatening to pay internet bill even after the termination of connection which has been placed by call. Even after placing the request, they have generated false bill and have forced me to pay bill for next two month. I had no option than to pay the bill for next two month even I have moved out of the place in January 2015 and requested for termination of bill. In September 21, I called customer care and told about this fraud bill, they said it has already been terminated on 24-April-2015 and they assured me that no future false bill will be generated and they give reference/complained Id :[protected] and said no need to pay anything. Now again 'Reliance Broadand' has generated the bill against old connection and demanding money from me and when called they are saying its still active and again they gave me new complained/reference id :[protected] I have all the legal document that proves that I have moved out of that place and shifted to other place and even I called customer care several time with fallow up. But I am finding very difficult to get out of this fraud company as they are keep asking money and keep taking request and not cancelling the connection and I am looking to get back the money which I paid to them which they taken from me by fraud and they keep demanding from me. Looking forward for your help. Your help in this matter would be very much appreciated.
Verified Support
Oct 06, 2015
Reliance Communications Customer Care's response
Dear Lucky,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Complaint comments 

Comments

Dear Consumer Court,

Could you please interfere here. It seems Reliance Broadband has been sitting quite and doing nothing to resolve my case.
They are not even replying to the email that I am sending. Please suggest if I should drag Reliance Broadband to Bangalore Court for doing fraud and forcing me to pay bill. I have already paid 2 month extra bill because they threaten me. But now it is unacceptable to me.

Cheers!!!
Amit Kumar
I have given enough information about fraud things that has been happening here. Even I have given the complain and reference I'd for this case.

You can reach me on alternate contact number [protected]

I am looking for fair Justice.
Dear Consumer Court,

Could you please interfere here. It seems Reliance Broadband has been sitting quite and doing nothing to resolve my case. They are simple sleeping in their office to generate another fraud bill.

Looking forward for your response.

Cheers!!!
Amit Kumar
Even after so much follow up and complain to Reliance Broadband, the employee / executives are sleeping in their offices / home enjoying with fraud bills. This is an height of fraud company and fraud employee of Reliance Broadband.

I do not understand why Reliance Broadband is doing fraud with customers... This is the reason why many Indians Hate such a third class company ... Thu Thu Thu...
Sent email to Rcomappellateauthority/ Rcomnodalofficer on 14th October as I could not see any action on this case by customer care of Reliance Broadband.

********************************************************************************...
Can you please step into this fraud case where Reliance Broadband has been cheating me since January 2015 by generating fraud bill and forcing me to pay that bill.
Even after so much followup and ticket raised for this case, they are simply unresponsive and sleeping in their offices busy with generating fraud bill.

Its been now 10 month and they are simply ignoring and saying that their so called executive will call me to close this issue. It is not happening from last 10 month.

They have totally frustrated the customer. Are Reliance Broadband has any class or not????? Or are they simply commited to cheat customer and become richer??????

Why nobody is bothering o be honest????? Are India a place for Frauds??????


Tracking Service reference / Complained / Reference Number so far generated.
Complain Request ID / Reference ID:[protected]
Complain Request ID / Reference ID: [protected]
Complain Request ID / Reference ID:[protected]
********************************************************************************...

Awaiting reply from Nordal / appellate of Reliance Communication.
Reliance has still not answered my question:

When Service Request ID[protected] was raised???

What's date now??

What's probable date of closer of an request according to Reliance???

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