Reliance Broadband — wireline broadband not working

Address:

Chennai, Tamil Nadu

Dear Sir, My name is Karthick, mobile - [protected] from Chennai. My broadband is not working from 29/09/2014 to still to date (29/10/2014). I requested to resolve my issue on 29/09/2014 but still now they didn't resolve my problem so i requested to terminate the service. After few days back i got a call from mumbai team, they said retain service with us, we will provide good service and send a technical person to rectify your problem and reach you on Monday (27/10/2014) so i have put leave office and on Monday fully waited but i didn't get a call and person not visited my home so escalated my complaint to customer care. I got call on Tuesday (28/10/2014) told that will proceed your terminate process so before that technical person will comes and report to us then will action it but today i fully waited but i didn't get a call or person so i asked customer care on today (1.30pm), she told that technical person will reach you or call you within 2 hours but i have waited for 5 hours but they are not called me so again i called customer care and asked about my complaint and saying that within 48 hours you will get a call from mumbai team. i told to him that i have waited for a month but still now i didn't any action point from your end so still you are saying i need to wait means how long i need to wait i asked. so i need compensation for my patience and not resolving problem and wasted my own time. please onsider this as serious and give me a solution soon. I'm waiting for your response soon. Thanks Karthick N