[Resolved]  Reliance Comminictions — Conversion of GSM from CDMA No [protected]

Address:

Mumbai City, Maharashtra

I had applied for conversion of my No [protected] from CDMA to GSM on 11th June 15 at Reliance Webworld, Borivali West alongwith all required documents. However, neither the same had been converted, nor anyone is replying. 100 times I called on customer care, my staff visited to webworld for several time, but there is no clue whether the same will be converted into GSM or not? The most surprisingly, no customer executive is ready to lodge a complaint. Moreover, they are not permitting to talk to any senior personnel. In case of insisting, they just put call on hold for indefinite time. One more modus operandi adopted by customercare executive, if my call connected to postpaid, they simply said it is prepaid no, therefore you have to lodge complaint with prepaid department, if my call connected to prepaid department, they say you have requested for postpaid hence you have to lodge complaint with postpaid department. Sometimes they said, you have called on 198, for complaint you have to call *333, while in case of calling at *333, they said your no is prepaid, so call at 198. On 16th June, after exchange of hot arguments, customer executive lodge my complaint vide Complaint No[protected] for non conversion of CDMA into GSM. However, when I tried to find the status of said complaint, it was a shock for me, as complaint registered by executive was for not getting my call in prepaid department. I am a practicing Chartered Accountant, and this is the only no I given to all my clients. now, I dont have CDMA handset so my business is suffering adversely. I am still into dilemma whether my no will get converted into GSM or not. Also dont know how to lodge my complaint and where? I also sent two mails at [protected]@relianceada.com on 22nd June and 23rd June 15, but there is no response till now. Can anyone suggest me the remedy of my problem?