[Resolved] Reliance Communication — 3G Data Pack for Dongle Rs.597 Recharged but service not activated. | |||
I have recharged Rs 597.00 3G data pack for my dongle. But on[protected] when i recharged it. It has been recharged and i got Rs 0.01 but i didn't got any data balance. I have checked data balance by sending MBAL to 55333.I have contacted Customer Care and they told me that Customer Care No. 1 (On 17.01.2014) : You get the benefit after 24 hours, Customer Care No. 2 (On 18.01.2014) : Your recharge is successful but You have to wait. Time not mentioned Customer Care No. 2 (On 18.01.2014) : Your recharge is unsuccessful but You have to wait for 7 days and you will. . get your money back. I would like to mention that after I recharged I got 2 messages from 52811: 1. Dear Customer, your account has been recharged with Rs. 0.01, Amount Payable is Rs 597 Thank you.Reliance 2. Dear Customer, your request could not be processed. Please try again later.We regret the inconvenience.Reliance Kindly help me to get the data pack activated. My no. [protected] Name Faridur Rahman Circle : Assam Transaction Ref No. : IGQ0395518 Payment Mode: SBI Net Banking Regards Faridur Rahman Assam Was this information helpful? | |||
Complaint marked as Resolved
i have again talked to customer care and registered my complaint.my complain was solved within 2 hrs after registering.But only after 3 days my problem finally solved. | |||
2 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications