[Resolved] Reliance Communication Pvt. Ltd. www.Rcom.co.in — Automatic subscription/activation of vas pack & main balance deduction for the same. | |||||
Dear Sir/MADAM I am complaining here regarding my balance deduction issue by automatic activation of VAS service on my mobile no. [protected] and responses of customer care is unsatisfactory, even that i can say worst customer care service of your company now. Since, i am facing this issue even after DND ACTIVATION on my mobile no. from last 2 years and for that many times i contacted to your customer care executives and also senior executives to register the complaints regarding the same issue of balance deduction but, till now i am not satisfied because, after 4-5 days or 1 week again same thing started repeating on my mobile no. So, Please solve my issue otherwise i am totally fed up now with this network and thinking to port my mobile number into other network. Was this information helpful? | |||||
May 13, 2017 Complaint marked as Resolved Verified Support Nov 27, 2015 Reliance Communications Customer Care's response Dear Sandeep, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Nov 28, 2015 Reliance Communications Customer Care's response Dear Sandeep, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||||
 3 Comments | |||||
Comments
Dear Sir/Madam
After registering complain here till now I am not fully satisfied with all the process whatever you did on last day you have just refunded only 5 Rs. In that what i want to say is you have refunded only my last deduction balance but, not that balance which was deducted before the last deduction, which was deducting from starting of this month from my mobile.
one more thing i am just continuously watching my message box and balance too, why because that fake/fraud automatic subscription/activation of VAS service is again activating on my no. and deducting my balance or what.
After registering complain here till now I am not fully satisfied with all the process whatever you did on last day you have just refunded only 5 Rs. In that what i want to say is you have refunded only my last deduction balance but, not that balance which was deducted before the last deduction, which was deducting from starting of this month from my mobile.
one more thing i am just continuously watching my message box and balance too, why because that fake/fraud automatic subscription/activation of VAS service is again activating on my no. and deducting my balance or what.
Dear Sandeep,
We have arranged for a call back to address your issues, we will have our official to get in touch with you shortly.
Regards,
Reliance Communications
We have arranged for a call back to address your issues, we will have our official to get in touch with you shortly.
Regards,
Reliance Communications
Sorry to say ! ITS TOO LATE in your reply and now no need of that i have done M.N.P of my no. to other company network. :D
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications