[Resolved]  Reliance Communication (Rcom) — Wrongly debited Rs.19 (before due date) & didn't credit Rs.20 (RC 95 offer by Rcom)

Address:

Bangalore, Karnataka

Thank you Reliance CC for solving my last issue at the earliest. I really appreciate.But, unfortunately Bangalore Customer Care persons are not at all customer centric as in Mumbai (HO). Again, I am facing two issues. (my issues are unattained my Rcom Bangalore CC) 1. Though I have been getting message from RCOM that by recharging 95 pack I'll get Rs.20 talk time as an extra. Valid till 25th April 2014.But, transferring Rs.95 to my mobile no. [protected] on 12/04/2014, it got recharged but till date I've not got Rs.20 extra talk time as per the RCOM offer messages. I called Customer Care but they could not give me any solution & said we can't do anything. (If you can't do then who else will..AirTel, tata, idea will do for you). 2. This one is really a pathetic one. Since last 2 yrs I've using message pack @ Rs. 19 (1ps per msg.). And, on every month 26th or 25th day it gets renewed automatically. But from this month onwards I decided to deactivate the msg. pack was waiting for 23rd or 24th of this month to come when I'd have given request to the Customer Care to deactivate sms. pack (or else it'll get renewed on 25th automatically). But to my surprise it got renewed on 21st Apr. 2014. I called today (i.e. 22/04/2014 @ 8:50 AM) to the customer care regarding this issue. But instead of helping me he just kept my call on hold for long time.(i could even hear their gossip & laughs). How come on the earth 26t to 21st is 30 days. I tried to make him understand this & told him to deactivate SMS pack & refund/revert back my Rs.19 (which is already deducted prior to 4 days) I also told him please solve my issues or else I'll go to consumer forum he just said go & give complain, I can't do anything on this. So, RCOM CC Head Office Mumbai. I request you to seriously look into this as the previous one and kindly revert my Rs.19 (for SMS pack) & deactivate it. and Rs.20 (for RC 95 pack offer) on my Reliance no. [protected] Regards Deepak Rahul Sahoo Bangalore, [protected]