[Resolved] Reliance Communication — Regarding Telephone line & broadband connection not working | |||||
I am using Relaince broadband and telephone service having user id:[protected] but regularly i had to face disconnection problem.I have registered complaint regarding non functioning of my Broadband connection and telephone about 5 days back under Comp.No.[protected],[protected]from[protected] to[protected]. I have repeatedly telephoned at Tollfree requesting them to get my connection repaired. But unfortunately I have to say that Relaince is now a totally non-reliable run system. No one cares for promptness no body can do anything to them. I am always told that my problem will be got resolved within 48 hours. But God knows when those 48 hours will end. The height is that when on[protected] i.e. today I told the person at Tollfree Number that my connection is still not working from last Saturday[protected], he said that our system shows your issue has been resolved yesterday I couldn’t understand how automatically system updated as “Resolved” if it’s not. Though officers at nashik levels are not at all attending my complaint, I feel that my complaint may not be resolved very soon, But may be there must be few honest and dedicated officers still in Relaince, who may try to actually attend the grievance of common people and help to lift the image of Relaince a little bit. Was this information helpful? | |||||
Sep 29, 2015 Complaint marked as Resolved After 10 Days, finally company's technician came and repaired it.
I hope next time it will be repaired within 24 hours.
Regards,
Harshal Ghorpade,
Nashik. Verified Support Sep 25, 2015 Reliance Communications Customer Care's response Dear Harshal, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Sep 29, 2015 Reliance Communications Customer Care's response Dear Harshal, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications | |||||
 2 Comments | |||||
Comments
After 10 Days, finally company's technician came and repaired it.
I hope next time it will be repaired within 24 hours.
Regards,
Harshal Ghorpade,
Nashik.
I hope next time it will be repaired within 24 hours.
Regards,
Harshal Ghorpade,
Nashik.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
"Dear Mr. Ghorpade,
This is with reference to your e-mail dated September 25, 2015 for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.
We regret the inconvenience.
As per the confirmation received from our concerned team for your billing complaint registered vide Service Request ID[protected], all the connectivity complaint registered by you during mentioned disputed period[protected] to 20/09/2015 and 22/09/2015 to 25/09/2015) were resolved within the given time frame. Hence, no waiver is applicable to your account.
If any issue persists, we request you to kindly write to us.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
GopalYadav
Officer-Customer Care
Reliance Communications Limited. "
Dear Sir/Madam,
I have been telling since Monday[protected] that my broadband & Telephone is not functioning and till date its not working, i don't want any kind of waiver but at least make my connection available. your concerned team is giving wrong feedback to you that they have solved the problem, none of concerned team has attended my complaint still from last 7 days it is not working both the Telephone and broadband connection so it become very difficult to work as i have commitment to fulfill in time.You can send somebody to confirm whether it is working or not. Now i am fed up with your service and negative attitude. if can't give service properly then please let me know so that i can apply for disconnection. Expecting spontaneous reply/rectification from your side.
Thanks & Regards,
Harshal Ghorpade,
Nashik,
Mob.[protected]