[Resolved]  Reliance Communications — 4g data card upgrade-[protected]

Address:

Chennai, Tamil Nadu, 600049

Dear sir/madam


I have been using reliance data card since from 2010, on 22nd feb’16 i have try to surrender my data card number due to poor data download speed, that time your reliance store customer care manager convinced me for purchase of i-pod mini (Data card number [protected]) and told that it will give better download speed and option to upgrade 4g which our company going to lunch very soon (April’16). I trusted your customer manger words as well as reliance brand name, so i had purchased the i-pod mini for amount of rs. 1800.


Yesterday i had received the call from customer care centre about to upgradation of 4g sim card, again i visit the same reliance store for 4g upgrade and got disappointed by your manger.


He asked me to pay rs. 900 for new 4g device, i had recently purchased the device with cost of rs.1800, now he told that our company going to stop all cdma device and going to issue sim cards, and i asked why you have not told this at the time of i-pod purchase, again he said this decision was suddenly taken by company we don’t know, we are also like you, we don’t have answer for customer questions.


Reliance must know well in advance about stopping of cdma device than why they sell the device to the customer which is going to obsolete very soon.


If your customer manager told me about the stopping of cdma devices at the time of old data card surrender, i was not purchased this i-pod mini simply i go with airtel 4g,


Now my request is either your will provide the new 4g device with exchange of my i-pod without any additional charges, or refund my i–pod purchase cost rs. 1800


Regards

Manjula
[protected]